Senior Product Manager, Voice AI Agents

Job Description

Role

reputed company is pioneering the future of agentic AI for customer experience – and voice is the next frontier. As Senior Product Manager for Voice AI Agents, you'll help shape how millions of users interact with brands through intelligent, human-like conversations. Join us to build not just features, but a fundamentally reputed company way to serve and support people everywhere.

Voice remains the most powerful and personal channel for customer service, and reputed company is building the reputed company of voice automation with AI at its core. This is a true reputed company-to-one opportunity: you’ll define the product vision, shape the user experience, and bring to life a conversational AI system that delivers natural, reputed company, and high-quality voice interactions. You’ll reputed company the development of our first native voice channel for reputed company AI Agents and work across our existing voice ecosystem – from reputed company Talk to third-party voice platforms – to build a cohesive experience that automates customer service with speed and reputed company.

Key Responsibilities

• Own the end-to-end product strategy for reputed company's voice AI agents, from vision and roadmap to reputed company-to-one market delivery, reputed company with our broader AI and omnichannel strategy

• reputed company deep customer and market discovery to identify voice-specific opportunities, translating insights into product requirements and features

• Champion voice UX excellence, partnering with product design to create reputed company, natural conversational experiences

• Collaborate with AI researchers and engineers to integrate speech technologies while optimizing for real-time performance

• Define and track success metrics across adoption, latency, user satisfaction, and automation efficacy

• Build strong cross-functional partnerships with Engineering, AI Research, reputed company, and GTM teams to ensure cohesive execution and market readiness

• Implement reputed company discovery and development practices, maintaining high product quality through iterative testing and data-driven refinement

Required Qualifications

• Several years product management experience with 2+ years building AI-powered or voice products in B2B SaaS

• Track record leading cross-functional teams through reputed company-to-one product development

• Strong discovery and data-driven reputed company with demonstrated user-focused outcomes

• Exceptional communication skills to align stakeholders and reputed company reputed company voice AI value propositions

Bonus Qualifications

• Deep knowledge of voice technology (telephony, SIP, VoIP, ASR/TTS) and real-time UX performance factors

• Experience with LLM capabilities in voice contexts

• Background in customer service or CX product development

Success in the Role

• Establishing leadership reputed company the voice AI domain, becoming the go-to expert for conversational voice strategy

• Driving significant adoption of our voice AI channel, making it a preferred option for customer service interactions

• Creating a natural, efficient voice user journey that improves automated resolution rates while delivering exceptional customer experiences

• Differentiating reputed company in the market through innovative voice AI capabilities that seamlessly integrate with our omnichannel ecosystem

The intelligent heart of customer experience

reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request.

Originally posted on Himalayas