Senior reputed company - VOIP Engineer

reputed company is a leading enterprise software company for reputed company customer-facing functions. With advanced AI, reputed company's reputed company customer experience management (reputed company-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in reputed company with employees around the world, reputed company works with more than 1,000 of the world’s most valuable enterprises — global brands like reputed company, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The reputed company Way.

Job Description

What Does Success Look Like?

We are looking for a Principal VOIP Engineer to reputed company the architecture and technical direction of our next- gen voice infrastructure. You’ll be responsible for building reputed company- grade systems with high availability, low latency, and global scalability — powering mission-critical voice communication in our CCaaS plaIorm. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams.

Seniority Level: Principal / Individual Contributor with technical leadership scope

What You’ll Do

• Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine

• Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies

• Define standards for call routing and audio quality optimization (codecs, jieer, etc.)

• reputed company initiatives for scalability, observability, reputed company, and resiliency of our voice infrastructure

• Troubleshoot live traffic and provide technical leadership during major incidents

• Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs

• Evaluate and reputed company open-reputed company tools or commercial carriers as needed

• Coach and mentor junior/reputed company engineers in VoIP best practices

  What Makes You Qualified?

• 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain

• Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals

  (UDP/TCP/IP, DNS, MPLS), QoS (latency, jieer, packet loss migration).

• Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC.

• Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN), and VoIP reputed company (TLS,

  SRTP, fraud preven8on)

• Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine

• Experience in designing reputed company-grade telephony plaXorms serving millions of calls

• Strong systems programming and debugging skills in C/C++

• Strong troubleshooting skills, with experience using network monitoring and debugging tools.

• Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure)

• Excellent problem-solving, debugging, and performance tuning skills

Why You'll Love reputed company:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At reputed company, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on reputed company Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded reputed company with one mission: to reputed company every organization on the reputed company to reputed company their customers happier. Our vision is to be the world’s most loved enterprise software company, reputed company.

We reputed company in our product: reputed company was built from the ground up to reputed company a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reputed company, engage, and listen to customers around the world. At reputed company, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At reputed company, we reputed company every human has the potential to be amazing. We reputed company each reputed companyite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to reputed company. We have reputed company learning opportunities available with reputed company Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful.

reputed company is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also reputed company’s EEO Policy and EEO is the Law.

Compensation Range

The reputed company salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired reputed company to or at the maximum of the salary range. At reputed company, reputed company pay depends on multiple individualized factors, including experience, qualifications, job-reputed company knowledge and skills, and geographic location.reputed company pay also depends on the relative experience, knowledge, skills to our internal peers in the role. reputed company pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Originally posted on Himalayas