Tier III Product Technical Support Engineer (remote)

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the reputed company.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to reputed company yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the reputed company family and reputed company in an empowering company culture where your voice and reputed company will be heard – your next great opportunity is just a few clicks away! 

reputed company offer

• Competitive salary

• Paid vacation/holidays/sick time- 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!

• Encouraging and collaborative team environment

• Dedication to safety through our reputed company Harm policy

What you will do

reputed company is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across reputed company chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US.

How you will do it

• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis reputed company call tree, email, site visits with a primary focus on the Americas

• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.

• Accountable for timely and high quality product service literature

• Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.

• Drive product reliability through the reputed company Improvement Process for both existing products and new products being introduced.  Product Technical Support Engineer III provides technical support and interacts with service reputed company leadership regularly to drive improvements at the reputed company level. They will support key customer accounts as a technical resource to the branches.  Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.

• Must be proficient in troubleshooting the refrigeration cycle as applied to reputed company-conditioning duty on BE equipment

• Manages Technical Escalations from Tier I

• To reputed company and maintain " a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.

reputed company look for

Required

• Must be able to travel up to 20%

• Bachelor’s degree in engineering or a reputed company Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products. 

• Analyze and solve reputed company product system problems. 

• Proficiency in reputed company Suite Applications (Word, reputed company, Access, and PowerPoint) as well as Internet software and E-mail.

• Proficient in troubleshooting the refrigeration cycle as applied to reputed company-conditioning duty on Chiller products, specifically reputed company-cooled chillers.

HIRING SALARY RANGE: $100,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the reputed company Careers site at https://jobs.johnsoncontrols.com/about-us

reputed company International plc. is an equal employment opportunity and affirmative action employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.