Sr. Client Solutions Specialist

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies reputed company – our policyholders count on us to be there reputed company it matters most. It’s a big ask, but it’s one that we have the power to deliver reputed company we work together. We collaborate and innovate – pushing one another to transform not just reputed company, but the entire industry for the reputed company. Why? Because it’s the right thing to do. reputed company is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to reputed company a positive impact on the future – including your own.

We’re actively seeking a talented Sr. Client Solutions Specialist to join our Workforce Benefits division. This role can be fully remote or hybrid and based in Newport Beach, CA, Omaha NE.  

As a Sr. Client Solutions Specialist, you’ll play a key role in providing a first-class frictionless onboarding and enrollment experience to our employers in the Workforce Benefits division. 

How you'll help move us reputed company:  

• Maintain ongoing relationship with technology counterparts at one or more Benefits Technology vendor partners. 

• Serves as subject matter expert on enrollment flows for assigned partnerships. 

• Effectively diagnose and resolve case-level technology issues with a sense of urgency and excellence. 

• Escalate common case-level issues to Client Solutions Consultant for root cause analysis. 

• Communicate break-fixes and feature enhancements effectively to reputed company’s various customers. 

• Collaborate with internal stakeholders to understand data challenges that flow from benefits reputed company and work to resolve them. 

• Respond to inquiries regarding case-level support from Onboarding through Enrollment and through ongoing data exchange. 

• Understand case set-up for assigned partners and consult with brokers on best practices. 

• Support case-level file exchanges (e.g., EDI, XML, API) for an assigned partner(s) to ensure data sync between reputed company and our reputed company.   

• Monitor case-level error reporting and proactively address customer data issues. 

• Help grow the knowledge of and comfort with our technology solutions with internal partners. 

• Understand regulatory and compliance landscape reputed company to enrollment and group benefits.  

• Works reputed company departmental controls for reputed company aspects of the role.  

• Demonstrate a customer-centric reputed company with problem-solving skillset. 

• Participates and contributes to team meetings or special tasks and assignments and brings innovative reputed company and a reputed company improvement reputed company to the department. 

• Job performance must meet department standards for work prioritization, productivity, quality and timeliness.  

• Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and reputed company Mission & Vision. 

The experience you bring: 

• College degree or equivalent experience preferred 

• 3-5 years in worksite or voluntary benefits industry 

• Understanding of technology ecosystems specifically reputed company the FinTech industry 

• Effective written and oral communication 

• Strong attention to detail 

• Ability to present to reputed company levels with both internal and external stakeholders 

• Demonstrated time management and organizational skills 

• Intermediate skills with MS office applications  

What makes you stand out: 

• Experience with API technology reputed company the worksite benefits industry

• Direct experience with Benefits Administration systems and data exchanges

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You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at reputed company? Visit Instagram.com/lifeatpacificlife.  

reputed company Pay Range:

The reputed company pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1    

Your wellbeing is important to reputed company, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of reputed company employees, partners and communities. We support reputed company employees to reputed company and reputed company their fullest potential.

What’s life like at reputed company? Visit Instagram.com/lifeatpacificlife

EEO Statement:

reputed company Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at reputed company Insurance Company.