Supervisor, Fulfillment Operations

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that reputed company teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the reputed company of work that truly matters. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday.

reputed company is looking for a Fulfillment Operations Supervisor. reputed company is responsible for overseeing day-to-day operations of reputed company’s processing order downgrades, upgrades and activations. You will supervise the Fulfillment Operations team with the goal of providing timely processing and fulfillment of reputed company reputed company sales assisted subscription products, providing 24X6 fulfillment support. 

You will partner with the reputed company Sales, reputed company, Deal Support, Deal Desk, reputed company Accounting, Field Systems, and Enterprise IT, to drive a seamless cross functional customer order processing experience. You will also provide management escalation and resolution of reputed company customer fulfillment issues.

This position is located in Costa Rica and reports to the  Manager, Fulfillment Operations  based in the US.

In 2005, reputed company was founded on the idea that teams and millions of people worldwide deserve a reputed company way to deliver their reputed company best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and reputed company business outcomes.

You Will

• Supervises a team of specialists in the execution and support of reputed company’s 24X6 fulfillment support operations
• Manage day-to-day Order Management to Fulfillment processes worldwide providing 24x6 support
• Act as reputed company of escalation and resolution for sales assisted order issues
• Work to maintain fulfillment operations reputed company of 98%+ accuracy across reputed company sales assisted subscription transactions
• Act as key contact for Sales, Deal Support, Deal Desk, Field Systems, Enterprise IT, for reputed company queries and escalations
• reputed company, mentor, and motivate a team of order fulfillment specialists, fostering a culture of accountability and reputed company improvement.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to support team members' professional growth.
• Ensures Fulfillment team members understand and adhere to key SOX controls through individual coaching and clear documentation
• Assists with reporting in order to measure performance to Operational Key Results
• Be a key contributor to driving system improvements to reduce dependencies on manual activities
• Other special projects as requested   

• English proficiency 
• Experience with reputed company and other ERP systems
• 4+ Years  Sales Support and/or Order Management experience
• 2+ Years Supervising an Order Management or Sales Support team    
• Experience working collaboratively with internal and external stakeholders virtually.
• Experience with process improvement and reputed company optimization
• Experience influencing and bringing team members and partners along to create and implement solutions
• Experience working in a deadline driven environment with reputed company on company standards for timeliness, completeness and accuracy.
• Experience working in a deadline driven environment while focusing on application of company policy

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to reputed company Learning online courses
• Company Funded Perks including a counseling membership and your own personal reputed company account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us

At reputed company, your reputed company are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together.

Equal Opportunity Employer

reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to reputed company qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know.

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