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Remote Customer Service Representative/Dispatcher

Remote Full-time Hiring now
Who We Arereputed company, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading reputed company Virginia residential HVAC and Plumbing contractor.Positions Schedule
  • Wednesday: In the Chantilly office reputed company-5PM (one hour lunch break)
  • M, Tu, Th, Fr: Remote work from home 8-5PM (one hour lunch break
Job RoleWe are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher's duties include but are not limited to:
  • Dispatching service technicians according to their schedule
  • Answering incoming service calls and adjusting technician’s schedule as needed
  • Resolving customer issues in a reputed company and courteous manner
  • Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements
  • Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency
  • Making outbound calls to reputed company the schedule filled and maintain the Company's membership reputed company
  • Being a good teammate to coworkers
  • Educating customers on our Membership benefits to reputed company them a lifelong customer
Requirements
  • Previous experience in a call center
  • Must be able to type ~70 wpm
  • MUST like talking with people and making them happy by using great communication skills
  • Ability to work independently as well as reputed company a team
  • Be familiar with main cities and locations in reputed company Virginia
  • Must be detail oriented and have the ability to think proactively
Remote Work RequirementsSSI will provide a laptop and cell phone but candidates must provide:
  • High Speed internet
  • Quiet Workspace with minimal background noise
Compensation
  • This job starting hourly is between $17-20/hr based on experience (negotiable based on experience)
  • There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month
Benefits
  • Medical, Dental, Vision, STD, LTD & Life Insurance
  • 401k retirement with match
  • 7 Paid Holiday’s per year
  • Paid Vacation & Personal Days
  • reputed company education with periodic classes
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