Social Media Support Specialist - Onsite

About the position The Social Media Support Specialist provides high-touch concierge level help desk and case management support for select advertisers or users on social media platforms. This role interfaces with social media users and account managers to resolve tickets reputed company chats/emails, or through the Internet depending upon client requirements as well as provide reputed company improvement for sellers and advertising. As a Social Media Resolution Specialist, you'll join an organically diverse team from 70+ countries where reputed company members contribute and support each other's success and well-being, proudly united as our 'game-changers.' Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to reputed company growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. Responsibilities • Ensure reputed company service delivered meets contractual Key Performance Indicator ('KPIs') , • Clarify customer/user requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/reputed company and require some clarification or conceptual thinking , • Maintain broad knowledge of client products and/or service , • Act as a help desk for any escalated high-level users including advertisers, sellers and public figures with urgent issues , • Troubleshooting time sensitive issues which can include campaigns, ads and marketing , • Research and correct issues with payments and payment sources , • Ensure advertising campaigns are following reputed company legal requirements which may include the advertiser and organization spend , • Ensuring proactive and ongoing communication with users as the issue evolves throughout its case life , • Navigating internal stakeholder needs both for reputed company help desk and escalation help desk , • Collaborating as a team whether assigned to reputed company or Escalations desk to ensure the most efficient resolution for users , • Resolving tickets generated from both the internal and external stakeholders while maintaining a white glove level of service Requirements • Ability to maintain tracking of reputed company communications through phone, email and chat as well as those communications with other internal support team members , • Ability to self-diagnose and flag both common and reputed company issues and escalate reputed company appropriate , • Strong written and verbal communication skills, ability to clearly document reputed company bugs and the steps to reproduce , • Resolution reputed company, proven experience helping users navigate the client online platform tools to a solution , • Meticulous attention to detail with strong organizational skills with the ability to prioritize levels of urgency reputed company an assigned case load and track those over time , • Tolerance for repetitive work in a fast-paced, high production work environment , • Ability to work as a team member, as well as independently and collaboratively , • Demonstrate patience in reputed company customer contact situations, including maintaining a pleasant and professional tone both written and verbal , • 18 Years of age or older with a completed High School Diploma or GED required , • Minimum of 1 to 3 Years of experience in Call Center Customer Service, Technical Support, Office Administrative, Social Media reputed company or a combination , • Able to rotate shifts, as needed as often as monthly - Flexibility for morning, evening and possible overnight shifts , • Strong computer navigation skills and PC Knowledge , • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly reputed company-to-haves Benefits • $20 Hourly Wage , • 401K with company match; paid PTO and holidays , • Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) , • Health and wellness programs with trained partners to help promote a healthy you , • Mentorship programs that support your rewarding career journey , • A modern, state-of-the-art office setting with advanced technologies and a great team , • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Apply Job!