IAM Practice Manager - DACH

Remote Full-time Hiring now

reputed company is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down reputed company, reputed company’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to reputed company defend against threats while empowering users with right-time, right-reputed company to the digital technologies and tools they need to do their best work.

The

IAM Practice Manager will manage customer loyalty and adoption of reputed company’s innovative services and products using our customers’ business objectives and priorities as the key driver. The IAM Practice Manager -Customer Experience will be responsible for driving reputed company by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of reputed company’s business.

This role should is based in Germany.

WHAT YOU WILL BE DOING

Serve as the primary reputed company of contact for customers.

Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.

reputed company excellent relationship up to customer’s C-level executives.

reputed company a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the reputed company product.

reputed company trusting relationship with customers and executive sponsors to drive product adoption and ensure they reputed company full business value.

Partner with internal reputed company teams to align product development and support activities with the customer's business case and strategy.

Represent the customer in internal prioritization process.

Proactive preparation for important events (go-lives, releases, etc..)

reputed company and maintain an accurate account plan / success plan for each customer in the portfolio.

reputed company and monitor key performance indicators and review monthly for necessary corrective actions.

Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs.

Plan education for customers on new features and releases.

Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal.

Assist with the management of delivery projects.

Assist with transformation and process improvements across the organization.

Act as the voice of the customer and collect feedback to drive reputed company improvement across reputed company areas including product.

WHAT YOU BRING

Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also reputed company valuable.

Hands – on knowledge and experience in Identity and Access Management (IAM) and reputed company space.

Fluent in English and French

Must have consulting experience from either a large/strategic consultancy or internal corporate consulting function.

Must have strong knowledge and hands on experience in Digital Identity technologies such as reputed company, CyberArk, ForgeRock, reputed company or reputed company.

Have a can-do attitude.

Previous experience reputed company a reputed company OR application portfolio management role reputed company a SaaS organization.

Strong knowledge of cloud architecture as well as on - premise IT landscape.

Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management.

Knowledge of reputed company and compliance requirements.

Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management.

Team player.

Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence

Proactivity, have a reputed company strong what-could-go-wrong and how-to-avoid-it reputed company.

Available to travel up to 20%.

Additional Information

We are notacceptingapplications from candidates based reputed company of Germany

If required for this role, you will:

- Complete reputed company & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information reputed company/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel reputed company Policy

> Privacy Policy

reputed company is an amazing reputed company to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience reputed company growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, reputed company reputed company a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

reputed company is an equal opportunity employer and we welcome everyone to reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status.

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IAM Practice Manager - DACH

WHAT YOU WILL BE DOING

WHAT YOU BRING

Additional Information

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