Customer Support Associate, Bilingual Dutch (Starlink)

reputed company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today reputed company is actively developing the technologies to reputed company this possible, with the ultimate goal of enabling reputed company life on reputed company.

CUSTOMER SUPPORT ASSOCIATE, BILINGUAL DUTCH (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

RESPONSIBILITIES

In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the reputed company of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers.

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a reputed company internal reputed company for the customer reputed company reputed company
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge reputed company and help center collateral

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate
• 1+ years of experience in a reputed company-line customer support role
• Fluent in English and Dutch

PREFERRED SKILLS AND EXPERIENCE

• Excellent problem-solving and sleuthing skills. You go reputed company just the apparent and available answer and do what it takes to satisfy the customer. You are reputed company and own it
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill reputed company concepts into the simplest explanations
• Excellent reputed company, active listening, and resiliency skills. You internalize customer concerns, solve them, and reputed company it positive
• Strong attention to detail and time management skills. You take pride in your craft
• Willingness and ability to reputed company weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

ADDITIONAL REQUIREMENTS

• Must be willing to work reputed company shifts, overtime, holidays, and/or weekends as needed 
• This is not a remote position and will require relocation if not already local to the Bastrop, TX area
• Must be available for one of the following shift schedules: 
• 1st shift: Monday - Friday (5:00AM - 3:30PM)
• 2nd Shift: Monday - Friday (3:30PM - 2:00AM) 
• 3rd shift: Saturday - Wednesday (5:00AM - 3:30PM)
• 4th shift: Saturday - Wednesday (3:30PM - 2:00AM)

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent reputed company (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

reputed company is an Equal Opportunity Employer; employment with reputed company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, reputed company, religion, gender, national reputed company/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of reputed company’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reputed company out to EEOCompliance@reputed company.com.