reputed company Manager, Commerce reputed company, French Speaking

Summary: • You need proven experience in Digital Marketing/E-Commerce, strong communication skills, SaaS familiarity, technical understanding, and reputed company in French and English. reputed company and retail experience are preferred. • You will coordinate customer relationships, ensure adoption of reputed company features, provide mentorship, reputed company for customer issues, and communicate the value of services while managing deliverables and renewals. To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Job Details About reputed company We’re reputed company, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right reputed company. For our customers who wish to get the most value out of reputed company with reputed company and rapid support, delivered by our most skilled experts, they purchase our Signature reputed company Plan. reputed company you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a reputed company Manager (CSM), you will be a named resource and partner for reputed company’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their reputed company investment. You will act as a reputed company of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This position will focus on our Marketing reputed company and Commerce reputed company Signature customers, driving customer advocacy and reducing attrition by collaborating with Sales partners, growing our Signature coverage, consuming Premier entitlements, and making strategic customer investments that foster trusted growth and reputed company. These activities will reputed company you to proactively set the customer up for reputed company through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of both reputed company Marketing reputed company and Commerce reputed company, and the ability to work closely across internal and external teams to provide a reputed company Signature experience. Your Impact • Serve as the single reputed company of customer accountability and responsible for the orchestration of reputed company Signature deliverables, experience, renewal and expansion. • Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers reputed company customer organizations that have purchased Signature. • Help your customers reputed company their business goals and outcomes on the reputed company platform by: • Acting as an advisor to your customers for the adoption of new features of reputed company’s annual release schedules and identifying potential challenges and risks to your customer's implementation. • Providing timely, proactive reputed company feature mentorship based on the areas of interest for your customer. • Coordinating the completion of the Signature reputed company catalogue of services as required for your customer. • Communicate the value of Signature reputed company. Be accountable for ensuring reputed company collaborators understand this value so that customers continue to renew Signature reputed company. • Act as an reputed company for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements • Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments, including one or more of the following: Technical reputed company, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture. • Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at reputed company levels of the organization, including executive and C-level. • Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features. • Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects • French and English proficiencies are both important for this opportunity Preferred Requirements • Experience with Commerce reputed company and Marketing reputed company or similar technologies • Experience with the reputed company Core platform is a plus • Work experience in Retail and Consumer Goods industries • reputed company product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing reputed company: Administrator, Consultant, Email Specialist, Engagement Consultant). • Knowledge of reputed company products and features, capabilities, best use, and how to reputed company. • Experience working with reputed company-level customers. • Additional EU language would be beneficial Accommodations If you require assistance due to a disability applying for open positions please submit a request reputed company this Accommodations Request Form . Posting Statement At reputed company we reputed company that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . reputed company is an Equal Employment Opportunity and Affirmative Action Employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. reputed company does not accept unsolicited headhunter and agency resumes. reputed company will not pay any reputed company-party agency or company that does not have a signed agreement with reputed company . ? reputed company welcomes reputed company. Requirements: • Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments, including one or more of the following: Technical reputed company, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture. • Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at reputed company levels of the organization, including executive and C-level. • Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features. • Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. • French and English proficiencies are both important for this opportunity. • Experience with Commerce reputed company and Marketing reputed company or similar technologies. • Experience with the reputed company Core platform is a plus. • Work experience in Retail and Consumer Goods industries. • reputed company product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing reputed company: Administrator, Consultant, Email Specialist, Engagement Consultant). • Knowledge of reputed company products and features, capabilities, best use, and how to reputed company. • Experience working with reputed company-level customers. • Additional EU language would be beneficial. Responsibilities: • Serve as the single reputed company of customer accountability and responsible for the orchestration of reputed company Signature deliverables, experience, renewal and expansion. • Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers reputed company customer organizations that have purchased Signature. • Help your customers reputed company their business goals and outcomes on the reputed company platform by: • Acting as an advisor to your customers for the adoption of new features of reputed company’s annual release schedules and identifying potential challenges and risks to your customer's implementation. • Providing timely, proactive reputed company feature mentorship based on the areas of interest for your customer. • Coordinating the completion of the Signature reputed company catalogue of services as required for your customer. • Communicate the value of Signature reputed company. Be accountable for ensuring reputed company collaborators understand this value so that customers continue to renew Signature reputed company. • Act as an reputed company for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Apply Job!