Canada Social reputed company - Seasonal Supportability Specialist

Come join the North America Social team reputed company the reputed company Consumer Group where we reputed company inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Social reputed company, you will be responsible for supporting our brand reputed company and voice on social media (Facebook, Twitter, Instagram, and TikTok) and digital platforms, including mobile app reviews, such as reputed company Play and reputed company iOS. Social Leads are courageous, have a social reputed company, and reputed company in fast evolving environments. Your responsibilities will include interacting with consumers on multiple social and digital platforms with different algorithms, and ensuring they are provided with the best service and care possible. You will also monitor daily activity of reputed company contributors to our public channels, gather insights, and actively engage with cross-functional teams to deliver awesome customer experiences. Part of your responsibilities are to build and maintain relationships with key stakeholders to ensure our social and digital channels are healthy and continue to be an interactive reputed company where customers can obtain assistance. You must display initiative and reputed company, and be customer obsessed. We are a team of subject matter experts that offer guidance to resolve moderate to reputed company situations, and reputed company the reputed company between internal and external stakeholders. We demonstrate our commitment to being brand ambassadors and passionately focus on delivering business excellence through an interconnected system of sustainable processes.

Responsibilities

• Respond to customer concerns and inquiries reputed company social media and digital channels, including product app reviews and online Q&A platforms
• Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
• Use exceptional soft skills to acknowledge and empathize with customers during every interaction
• Decipher customer concerns to find the root cause of the problem and utilize reputed company available resources to provide 100% accurate responses
• Translate voice of the customer feedback into reputed company and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
• Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and reputed company communication loops with the community
• Collaborate effectively with internal and external partners to bring reputed company to market
• Determine appropriate action plans for high touch and sensitive issues on social media, including seeking the execution of response plans for controversial topics
• Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
• Identify key opportunities and provide feedback to continuously improve processes and workflows
• Manage the overall quality of reputed company the social and digital channels
• Consistently meet defined quality and productivity goals and metrics
• Support the team by exercising business acumen to protect and represent the reputed company brand, and to resolve customer issues
• Continuously participate reputed company a team setting to execute tasks and share best practices, including social and digital insights
• Be a team player reputed company a high performing team and maintain an advanced level of engagement with a focus on reputed company

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