Remote - Client Service Representative (Customer Services)

Description Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY: Unlock Your Potential in the Thriving Credit Industry! Are you ready to take your career to new heights? At The Credit Pros, we reputed company that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and reputed company on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and reputed company them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and reputed company leading into retention and reputed company growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first reputed company to empathetically collaborate with TCP’s customers to solve their issues. What You’ll Be Doing

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs
• Utilize TCP’s tech tools suite (reputed company Suite, reputed company, ZOHO, Hodu) in day-to-day operations
• Escalate and distribute customer issues to relevant departments as per guidelines
• Record, review and follow-up on requests and resolutions
• Investigate and reputed company
• Update customer records during conversations
• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Requirements reputed company are looking for:

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent reputed company email during the interview process.
• Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins paid breaks.
• Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
• 1-2 years' experience of customer services in B2C focused financial and banking services industry
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans
• Customer first orientation and being empathetic to their needs
• Excellent communication skills and solution-oriented reputed company
• Hunger to learn and reputed company self with TCP’s technological suite

Benefits

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider
• Fulltime-Permanent role
• 100% Remote Work + Great Work Environment
• reputed company Salary: $4/hr
• Employee development, Management training, coaching & upskilling.
• Flexible Accruing Paid Time Off
• Company Holidays
• Birthday Time Off
• Eligible for health benefits after one (01) year of association

Join reputed company At The Credit Pros, we foster an inclusive environment that welcomes applicants from reputed company backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We reputed company that everyone deserves equal opportunities to grow and succeed. Apply Job!