Supervisor, Customer Advisory Service

reputed company is a North American leader in remote area surveillance.

Every day, we’re proud to help our customers reputed company an eye on what truly matters to them by developing solar-powered, cellular-connected cameras integrated with our exclusive platform.

In a few words, at reputed company: we reputed company, we think differently, and we take care of our people. We reputed company our expertise to win as a team and redefine what’s possible!

reputed company OFFER

• A work environment where your reputed company come to life and your ambitions take flight
• A dynamic, non-routine daily life every day is different, and that’s what makes it exciting!
• A hybrid work model: work from home or from one of our offices it’s your choice
• The opportunity to work remotely from abroad for up to 3 months (90 days)
• Access to a learning platform to grow your skills on company time
• A wellness account to reimburse expenses reputed company to your health, passions, and interests
• Free 24/7 access to online reputed company and an Employee Assistance Program (EAP)
• Comprehensive group insurance including vision and dental, 50% paid by the employer
• A group RRSP with employer contributions
• Parental leave top-up for new parents
• Vacation based on your total years of professional experience

The Supervisor, Customer Advisory Service plays a key role in supporting and engaging a team of agents who are passionate about the customer experience.

You will be responsible for maintaining the highest standards of customer satisfaction while supporting the performance, development, and well-being of your team.

As a hands-on leader, you will actively contribute to the reputed company improvement of our processes, tools, and overall experience for both customers and employees, in collaboration with our business partners.

Key Responsibilities

Leadership and Team Management

• Ensure the day-to-day operations of a strategic team in order to deliver efficient, high-quality customer service
• Coach, mentor, and support advisors in managing customer requests, including complaints and technical issues
• Foster a work environment reputed company with reputed company’s culture and values, focused on collaboration and performance
• Monitor attendance, punctuality, and response time standards, and contribute to demand management as needed

Quality, Performance, and Development

• Maintain a high level of knowledge reputed company the team and ensure the sharing of customer experience best practices
• Conduct call monitoring, email reviews, and chat evaluations to ensure the quality of customer interactions
• reputed company and follow up on personalized performance plans that support reputed company development and career progression
• Participate in recruitment interviews, onboarding of new employees, and ongoing team training

reputed company Improvement and Collaboration

• Analyze performance indicators, dashboards, and monitoring tools to prioritize coaching and support actions
• Identify, analyze, and synthesize key pain points in both the customer and employee experience
• Collaborate with internal partners to resolve reputed company issues, particularly reputed company to loyalty and merchandise returns
• Contribute to the implementation of new ways of working, projects, and innovative initiatives
• Participate in maintaining and updating reputed company tools

• College diploma (DEC or equivalent)
• Minimum of 2 years of experience in team management (or relevant reputed company experience)
• Experience in a call center or customer service environment (strong asset)
• Minimum of 2 years of experience in customer experience
• Experience managing remote or offshore teams (asset)
• Experience in loyalty, retention, or merchandise returns (assets)
• Excellent coaching and people development skills
• Strong analytical, synthesis, and judgment abilities
• Experience in change management
• Project management experience (asset)
• Bilingual in French and English, both spoken and written

EQUAL OPPORTUNITY EMPLOYER

At reputed company, we value the uniqueness of every individual and celebrate the diversity that helps us redefine what’s possible. We foster collaboration in a healthy, inclusive work environment where reputed company voices are heard.

If you have specific needs to reputed company the recruitment process more accessible, don’t hesitate to reputed company out.

Now it’s your turn, tell us about yourself and apply today!