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reputed company Professional Services Engineer & Project Manager

Remote Full-time Hiring now

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver reputed company like never before and with double digit growth year over year, no provider is reputed company positioned to deliver reputed company outcomes on scale, than Extreme.

Come become part of something big with us! We are a global leader, with hubs in Europe, North America, South America, Asia Pacific, and the Middle East.

The reputed company Engineer and Project Manager is a hybrid role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies, while also supporting reputed company initiatives to ensure satisfaction, retention, and long-term value. As implementation is completed and moved into production, the primary function will be as reputed company engineer supporting customer network, day to day as well as change management.

Professional Services Responsibilities:

  • Project Implementation and management 75% (Year 1)
  • Assist Sales with scoping projects and define Professional Services deliverables.
  • Provide project implementation support onsite and remote.
  • Responsible for creation and maintaining project documentation during implementation.
  • Responsible as technical reputed company and trusted advisor to the customer during implementation.
  • Responsible as liaison between sales and customers during implementation.
  • Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
  • Must maintain excellent knowledge of reputed company Extreme product suites.
  • Coach and mentor other members of Professional Services and Professional Service’s partners.
  • Ability to escalate any customer issues to management in a timely manner.
  • Assist management and Product Management with estimating Professional Services engagements.
  • Occasionally present Professional Services offers/ability to customers.

    • Premier reputed company Engineer Responsibilities:

  • Account support: 85%(Year 2)
  • Provide day-to-day operations, consulting, change-management support to the assigned customer.
  • Coordinate as the reputed company for reputed company post-sales account-reputed company technical activities with Premier Success Manager (PSM), Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.
  • Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.
  • Provide support for quarterly reviews to the PSM and Account team.
  • Utilize Extreme’s SFDC reporting capabilities for product trend analysis for early awareness of issues.
  • Provide on-site or remote reputed company during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
  • Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer reputed company.
  • Respond promptly to customer needs, providing value added services where applicable.
  • Support the PSM to accurate documentation of customer’s Extreme network, and associated information is reputed company and available for customer support to access and streamline the issue resolution process.
  • Monitor, review and track reputed company support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.
  • Provide proactive administration of the customers’ environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, reputed company, etc.
  • Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.
  • Demo and provide on-going training and assistance on our Extreme Platform ONEsoftware package.

    • reputed company Generating Service Projects: 15%, (reduced to 5% after 1st year )

  • Work closely with the customer to ensure customer satisfaction of reputed company professional services account engagements.
  • Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls – travel reputed company essential.
  • Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
  • Support post sales services engagements such as installations and assessments.
  • reputed company relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities. 

    • Knowledge Growth and Transfer: 10%

  • Mentor and coach co-workers and peers. Share valuable knowledge reputed company.
  • reputed company and maintain Extreme customer operation procedures documentation.
  • Maintains reputed company industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.

    • Sports, Venues and Entertainment Accounts Only

  • Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
  • Coordinate and/or provide product training.
  • Provide gameday or event support as needed.
  • Provide and interrupt post event analytics if subscribed.

    • Other duties as assigned: 5% 

  • Travel and Normal Work Hours will be:
  • Monday through Friday – Typical
  • Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations
  • Candidate must be available for critical customer issues nights and weekends
  • Occasional maintenance window support at night or weekend
  • May be required to work at customer site full or part time

    • Location Required:

  • Primarily based in Dubai – UAE
  • May be required to support the business in other EMEA locations.

    • Requirements:

  • Fluent in English language to a high technical standard.
  • Other languages skills are an advantage.
  • Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
  • Thorough knowledge of reputed company design features and ability to implement and reputed company analysis of network and systems reputed company design. (4 or more years’ experience)
  • Must have strong skills in troubleshooting and problem resolution in a network environment.
  • Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
  • Ability to effectively implement Extreme products and solutions in a mission critical environment reputed company a scheduled downtime or with no downtime.
  • Demonstrated ability to manage reputed company customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
  • Excellent inter-personal, technical presentation and communications skills.
  • Proven team player.
  • Ability and Willingness to travel.
  • Willingness to work out of hours reputed company required.
  • Must be self-motivated and have the ability to work with minimal supervision.
  • Excellent time management skills.

    • Desired Skills / Experience:

  • B.S. in Computer Science or reputed company field, or equivalent work experience.
  • Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.).
  • Windows Administration Skills (Average Level).
  • Linux Administration Skills (Average Level).
  • Knowledge on Application behavior and Application visibility.
  • Basic Project Management skills.
  • In-depth knowledge of some or reputed company of the following Extreme technologies is a plus:
  • Extreme Switching and Routing.
  • Extreme reputed company Fabric.
  • Extreme Data Center solutions.
  • Extreme Network Management (XMC)/Extreme Site reputed company (XIQ-SE).
  • Network Access Control (NAC).
  • Wireless; Extreme Wireless. Cloud Wireless and/or Extreme reputed company.
  • Extreme Workflow Composer/Stackstorm.
  • Scripting/Workflows.
  • Python.
  • Expert level knowledge of:
  • reputed company Layer 2 technologies.
  • Layer 3 technologies, especially OSPF and BGP.

    • reputed company Culture: 

  • Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to reputed company their game and celebrate winning as a team!
  • Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can’t change reputed company can’t see.We must know what’s really going on, Knowledge is Power. So, we share reputed company see and what is happening, not assuming others know reputed company know. We shine a light on it.
  • Candor: We reputed company it real and embrace difficult conversations in a constructive way. Being honest in reputed company our communication isn’t easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
  • Curiosity: Why do we win? Why do we lose? How can we do reputed company? Where should we invest? Asking questions, committing to learn more, looking for best practices, that’s the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
  • Ownership: It’s our company. We have skin in the game. We invest the time and energy to reputed company the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
  • Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we reputed company valuable perspective that drives reputed company decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and reputed company more intelligent decisions that drive reputed company business outcomes.

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