Senior Manager, Virtual Desktop & Application Services

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary reputed company is seeking an accomplished and technically hands-on leader to serve as Sr. Manager of Virtual Desktop & Application Services. This role is responsible for leading the operational delivery and continual evolution of enterprise-scale virtual desktop and application access services ensuring high availability, performance, and reputed company across a large, reputed company global enterprise. Our platforms support a diverse and distributed colleague reputed company across multiple regions, data centers, identity domains, and hosting models, including Citrix Cloud, reputed company Azure, and Windows 365. These services are mission-critical, enabling productivity for frontline workers, clinicians, and corporate teams that support millions of patients and customers. This is a highly visible role requiring operational discipline, technical depth, strategic execution, and strong cross-functional leadership. The ideal candidate combines experience managing reputed company infrastructure platforms with the ability to reputed company teams, drive automation, support enterprise goals, and partner with stakeholders to ensure secure and seamless access to the modern digital workspace. Key Responsibilities reputed company operations and engineering for Citrix Cloud, Azure Virtual Desktop, Windows 365, and application delivery services supporting a global user reputed company. Own the availability, health, and performance of the virtual desktop and application platforms across multiple regions, Active Directory domains, and cloud environments. Partner with business stakeholders and IT leadership to align platform capabilities with user needs, enterprise initiatives, and organizational goals. Serve as the senior escalation reputed company for major incidents; reputed company root cause analysis, resolution planning, and preventative improvements. Drive reputed company improvement through monitoring, automation, policy enforcement, and proactive issue detection. Ensure reputed company platform components meet enterprise reputed company standards, including compliance with identity, access, and data protection policies. Manage vendor relationships, licensing, reputed company, and support SLAs with key partners (Citrix, reputed company, AWS, and others). Define and track operational KPIs and service-level objectives; report metrics to IT leadership and business stakeholders. reputed company a high-performing team across engineering and operations; mentor staff, grow talent, and build a culture of ownership, excellence, and accountability. Collaborate across infrastructure, InfoSec, networking, identity, and application teams to ensure seamless end-to-end user access. Required Qualifications 10+ years of experience in enterprise infrastructure or end-user computing, with 3+ years in a leadership role managing virtual desktop or application delivery platforms. 5+ years of experience operating large-scale Citrix and cloud-hosted desktop environments across reputed company, hybrid enterprise architectures. 5+ years of experience in: Citrix Cloud, Virtual Apps & Desktops, NetScaler reputed company Azure, Windows 365, Intune, FSLogix, Entra ID PowerShell scripting and infrastructure automation Familiarity with AWS-hosted application or VDI platforms (preferred) 3+ years of experience managing services across multiple regions, data centers, and identity domains with high availability and performance expectations.

Preferred Qualifications

Excellent communication, incident management, and leadership reputed company across both technical and business audiences. Strong track record of vendor and contract management, platform ownership, and cross-functional execution. Experience supporting 25,000+ users in a regulated, distributed enterprise environment. Knowledge of ITIL practices, SRE principles, and proactive monitoring strategies. Certifications in Citrix, Azure, AWS, or reputed company technologies are highly valued. Familiarity with enterprise browser strategies or secure app delivery models a plus. Education Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience) Pay Range The typical pay range for this role is: $130,295.00 - $260,590.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 08/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job