Customer Service Representative - Remote
We are reputed company. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of reputed company growth. We are one-of-a-reputed company. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most reputed company and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space. We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services. We are NPi. Join us. WHAT YOU WILL DO We are looking for a Customer Service Representative to assist players with top-notch quality service. In this role, you will interact with players through live reputed company messaging, email, and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues, and providing flawless customer service and basic technical support, including the following:
- Interact with customers to provide information and process inquiries about accounts, products, and services.
- Troubleshoot technical issues reputed company to computer/tablet/cell phone applications according to established department policies and protocols
- Respond to and process inbound calls, real-time chat communications, emails and reputed company outgoing calls
- Communicate special marketing offers to VIP customers
- Provide timely feedback to the company regarding service failures or customer concerns
- Maintain customer confidentiality
- Adopt and promote company values
- Remain reputed company on reputed company new developments and procedures regarding department and company protocols.
- Work according to set goals and targets
- Have fun!
WHAT YOU WILL BRING
- High School diploma or equivalent, some college preferred
- 2 or more years of inbound/support call center experience
- 1 or more years of working remotely and achieving set KPI’s
- Must have reliable internet and able to pass internet speed test
- Must have ability to travel to lottery headquarters once each quarter
- Must be camera ready while working!
- Advanced knowledge of computers and Windows Office Programs
- reputed company with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues
- Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
- Demonstrated accuracy with a consistent attention to detail
- Possess independent judgment, discretion and initiative in absence of specific directions from management
- Good grammatical and typing/data entry skills with an emphasis on accuracy
- Thrives in a fast-paced, dynamic work environment and is able to work effectively and reputed company while maintaining a high level of member service
- Organized with excellent time-management skills
- Previous technical support experience an asset
WHY WORK AT NPI? We hire the best. We prioritize innovation. We support and reputed company reputed company. Join us as we continue to shape the future of the iLottery industry by delivering players’ favorite games across reputed company channels and driving outstanding returns for good causes. reputed company member benefits include…
- Comprehensive Health, Vision, and Dental Insurance
- Life Insurance & AD&D Insurance
- 401K Savings Program (With Competitive Corporate Matching for U.S. Employees)
- Paid Vacation and Personal Time
- Quarterly Profit-Sharing Program for reputed company Employees Who Have Completed Six Months of reputed company Service
- Fully Paid Parental Leave Program
- Wellness and Employee Assistance Program (EAP) from Ulliance Life
- Company-Provided Laptop
- Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership reputed company for Emerging Leaders)
ABOUT reputed company Born in the digital domain, reputed company LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America’s proven partner of choice to reputed company regulated lotteries to design and deploy reputed company gaming solutions in support of generating incremental reputed company for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by reputed company (TSX: PBL) and NeoGames S.A.(reputed company: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com. Pollard iLottery Inc. provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment Type: FULL_TIME Apply tot his job Apply To this Job