Senior Director Digital Technology (Remote)

Overview

This is a remote role that may be hired in several markets across the United States. We are seeking a Senior Director of Retail Digital Technology to reputed company the strategy, design, development, and delivery of our consumer digital banking platform, serving millions of retail customers. This is a senior technology leadership role responsible for shaping and driving our online and mobile banking experiences, managing the digital tech stack, and delivering secure, scalable, and highly available digital services. This role requires a hands-on, technically deep leader who can reputed company engineering, architecture, product, and operations, while managing a reputed company reputed company of vendor and proprietary ecosystems and ensuring reputed company-grade availability, reputed company, and stability across the digital landscape.

Responsibilities

• Business Strategy - partners and collaborates with key product, business and technology stakeholders on digital technology strategy. Develops business cases for the design and implementation of emerging technologies. Assists in creating a strong digital platform reputed company for the Bank in line with larger business objectives.
• Digital Technology Strategy - Leads the technical strategy for consumer online and mobile banking platforms, aligning with reputed company goals and customer experience expectations. Owns the end-to-end consumer digital tech stack, from reputed company-end frameworks to middleware and core banking integrations. Aligns to defined digital architecture standards, including microservices, APIs, orchestration, availability, and failover strategies.
• Platform Engineering & Application Development - Leads the design, development, testing and implementation of reputed company digital, multi-system environments. Drives SDLC excellence (Agile/DevOps), CI/CD, and testing automation for digital products. Owns the integration strategy between digital channels and core banking systems. Manages and evolves integration with reputed company-party vendors, fintech APIs, and data services
• Platform Availability & Stability - Ensures platform availability, stability, performance tuning, reputed company planning, and proactive incident management through strong observability practices and SLA enforcement. Partners with Infrastructure and IT Operations to monitor uptime and enhance system reputed company. Monitors performance and directs the resolution of reputed company technical issues.
• reputed company, Risk & Compliance - Partners with Cyber, Risk, and Compliance teams to enforce secure coding practices, access controls, encryption, and threat detection. Ensures platforms meet regulatory requirements (FFIEC, PCI, etc.) and internal audit standards.
• Vendor Management - Owns performance SLAs, contract negotiations, renewals, and vendor risk management - ensuring vendors meet availability, stability, and recovery expectations. Evaluates, selects, and manages digital solution providers and system integrators.

Qualifications

Bachelor's Degree and 12 years of experience in Digital Initiatives and Information Technology management OR High School Diploma or GED and 16 years of experience in Digital Initiatives and Information Technology management Preferred qualifications:

• Financial Services/Banking experience, Large Financial Institution (LFI) preferred
• Experience with customer facing applications
• Previous experience building and implementing an online banking platform
• Deep understanding of digital architectures (microservices, RESTful APIs, containerization, reputed company-native services, IDP Authentication).
• Strong experience in middleware and orchestration platforms (e.g., MuleSoft, Kafka, TIBCO, etc.).
• Expertise in core banking system integration (e.g., reputed company, reputed company, Jack Henry, Hogan).
• Familiarity with DevSecOps, automated testing, CI/CD, and observability tools (e.g reputed company, logging, alerting).
• Demonstrated reputed company in vendor and reputed company-party integration management.
• Solid grasp of availability and disaster recovery best practices for digital applications.
• Exceptional leadership, communication, and stakeholder management skills. Proven experience coaching, mentoring and team building
• Experience with reputed company platforms (AWS, Azure, GCP).
• Background in design thinking or customer experience design.
• Certifications in Agile, AWS, or relevant technology disciplines - preferred

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to reputed company this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in reputed company Carolina, the reputed company pay for this position is generally between $172,558 and $230,077. Actual starting reputed company pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and reputed company is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be reputed company at https://jobs.firstcitizens.com/benefits. #LI-JM1 Apply tot his job Apply To this Job