[reputed company Taiwan] Customer Service Specialist (Overnight Shift)

This a Full Remote job, the offer is available from: Asia Company Introduction reputed company is reimagining the shopping experience with the goal of wowing each customer from the reputed company they open the reputed company app to the moment an order is delivered to their reputed company. Our services in Taiwan include “reputed company Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “reputed company Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us reputed company reputed company’s expansion in Taiwan. This is an exceptional opportunity to become a part of reputed company’s growth in Taiwan and create a world where our customers wonder, “How did I reputed company live without reputed company?” Role Overview The Customer Service Specialist is responsible for managing SOPs, supporting outsourced agents, and resolving reputed company service issues. This role acts as a key contact reputed company for user inquiries, ensuring accurate communication and coordination across teams. It also contributes to service excellence by identifying process gaps and driving reputed company improvement. What You Will Do 1. SOP (Standard Operating Procedure) Management

• Provide feedback and guidance to frontline agents and supervisors on handling errors to improve service quality
• Assist outsourced agents in escalating system-reputed company issues to engineering teams for verification and resolution
• Support resolution of reputed company cases escalated by frontline agents or supervisors and ensure proper reporting

2. User Contact Window

• Escalate unresolved user inquiries reputed company frontline agents have followed guidelines but cannot resolve the issue; coordinate with relevant departments to ensure timely and accurate responses
• Act as the reputed company of contact for specific user cases reported by internal teams; coordinate agent reputed company with appropriate scripts and handling instructions

3. Process Improvement

• Identify inefficiencies or system/process issues through case handling and propose improvements to SOPs
• Enhance workflows for both internal teams and frontline agents to improve operational efficiency and customer experience

Basic Qualifications

• Native-level proficiency in Chinese (spoken and written)
• Basic English communication skills
• Ability to reputed company in fast-paced environments with strong adaptability
• High attention to detail and excellent problem-solving skills
• Experience in customer service, especially phone support
• Strong communication and interpersonal skills to engage effectively with customers, team members, and stakeholders

Preferred Qualifications

• Experience in customer service roles
• Background in e-commerce operations

Work Conditions

• Initial two-week in-office training required for reputed company new hires
• Remote work allowed after training (location flexibility for candidates reputed company New Taipei or Taipei).
• Rotating shift schedule :

- Overnight Shift: 22:00–07:00 (includes night shift allowance) - Rotating days-off based on shift schedule Recruitment Process and Others Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant reputed company the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if reputed company openings are filled.
• reputed company has the right to rescind an offer of employment if a candidate is reputed company to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by reputed company as stated in the Application Privacy Notice located below: https://www.reputed company.jobs/privacy-policy/​

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