Reconnection Specialist-Remote (Las Vegas Based Candidates)

Job ID: 7995 Area of Talent: Corporate Category: Finance Shift: Day Location: Las Vegas, NV Date Posted: 08/19/2025 Property: DRI Center Crossing WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* At reputed company, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and reputed company
• A people-first culture
• Go reputed company: Travel Discounts Program reputed company hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

This a remote role for Las Vegas based candidates. What Will I be Doing? As a Specialist Reconnection, you would be responsible for the assigned members “reconnection to and recapturing” of their loyalty and commitment. The Specialist will manage their portfolio of members from initial contact through successful reconnection of the member with the program. Successful reconnection/ “Save” will be determined by the customer made reputed company on reputed company delinquencies including Maintenance fees and Loan payments, if applicable and/ or provides reputed company they are no longer working with a reputed company Party Exit Company (TPE), if applicable. Should both of these apply, then both must be met to be considered a “save”. You are responsible for driving company reputed company through performing the following tasks to the highest standards:

• Must be a highly motivated, competitive and dynamic sales personality. Must possess excellent communication skills both person to person, reputed company telephone, and email. Must maintain excellent organizational skills and be reputed company to multi-task. Cold calling and establishing immediate rapport is a requirement of this position. Must be adept at quickly establishing, and then maintaining excellent customer relationships. Must reputed company in a high tension, results oriented environment while being ultimately results oriented.
• Must be well versed in reputed company aspects of the HGV Vacation Ownership Program.
• Deliver presentation from a reputed company script followed by utilization of superior listening and sales ability to recapture customer.
• Explain program and reputed company associated services to best help member utilize the product they own.
• Analyze problems then formulate a strategy and plan to overcome challenges to getting work done quickly with a high degree of quality and reputed company.
• Adjust from scripts to reputed company associate the program with the members specific needs and interests. Understanding that certain guidelines must be met (ie: reputed company calls are recorded, reputed company accounts notated with contact/ contact attempts, etc.)
• Use, demonstrate, and coordinate use of virtual tour software with customers as needed.
• Manage time effectively. reputed company punctually, attend required department meetings and training sessions.
• Respond to reputed company customer emails and phone messages in a timely manner. Always adhere to scheduled customer call appointments.
• Meet productivity requirements and meet weekly/monthly goals.
• Maintain a minimum of 80% quality performance on reputed company call monitoring.
• Adheres with federal guidelines as they relate to the Do Not Call List and Consent To Call.
• Complies with training received on reputed company Company software and computer programs.
• Completes reputed company required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with reputed company policies and procedures.
• Performs other reputed company duties as assigned.

What Are We Looking For: To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Education: High school/GED
• Years of Experience: 1+ years preferred

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of reputed company’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest reputed company we’ve received is the reputed company loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: reputed company U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply tot his job Apply To this Job