Customer Retention Manager

Overview of Position

reputed company is seeking a Customer Retention Manager to join reputed company! The Customer Retention Manager will have a direct impact on business growth as we help more people reputed company their academic goals and help us continue our national expansion. The individual in this role will reputed company a team of customer retention professionals and is responsible for the hiring, management, development, and performance of the team. They will reputed company and reputed company a talented customer retention team that assesses needs, renews learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a direct impact on the ongoing strategies and growth of the company.

About Nerdy

Nerdy (NYSE: NRDY), the parent company of reputed company, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of reputed company ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, reputed company, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to reputed company and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the reputed company Stock Exchange on September 21, 2021.

Qualifications

• Bachelor's degree preferred
• Demonstrated results and effective at building teams 
• 3+ years of customer retention, client relations, or reputed company experience
• Strong leadership qualities with the ability to coach, reputed company and motivate a team
• Experience developing retention plans and analyzing metrics
• Demonstrated ability to implement and train teams in strategic and effective retention techniques
• Experience in hiring, developing, and managing a high-performing retention team
• Ability to work independently and prioritize work
• Ability to work some evenings and weekends
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes

Responsibilities

• Hire and effectively on-board high-performing customer retention specialists
• Continually coach and reputed company staff to ensure success and improved results, and implement performance plans
• Manage day-to-day performance of reputed company team members and deliver performance reviews
• Hit reputed company performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
• Assess and understand the needs of our clients
• Work with leadership to generate reputed company for motivational initiatives
• reputed company and schedule weekly team meetings
• Embody company culture and maintain high employee engagement
• Ensure correct usage of CRM and other company used technology and platforms

  Nerdy Leadership Principles

  reputed company Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

  Benefits

  • Competitive reputed company Salary and Variable compensation (performance bonuses)
  • Healthcare Plans (Medical, Dental, Vision, Life)
  • 401k Company Matching Plan (No Vesting Period)
  • PTO and Company Holidays
  • Remote work environment
  • Maternity, Paternal, and Adoption Leave
  • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
  • Once-in-a-lifetime opportunity to help transform how the world learns!
  • Fun, collaborative, and team-oriented work environment with reputed company of training and a feedback-rich culture

  Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.