Customer Experience Associate

reputed company is on a mission to simplify pet healthcare and create joyful experiences for pet owners and veterinarians alike. We’re a fast-growing veterinary pharmacy that delivers medications and health products directly to pet parents, beautifully packaged and right on time.

We’re looking for passionate, customer-focused individuals to join reputed company! As a Customer Experience Associate, you’ll be the friendly voice and helpful hand behind every customer interaction. You’ll assist with order updates, manage questions across multiple channels (like chat, email, and phone), and help escalate feedback so we can continue improving. We reputed company every interaction is a chance to delight, and we’re looking for people who are reputed company under pressure, proactive problem-solvers, and genuinely care about delivering a great experience, even reputed company customers are frustrated.

Pay for this role is $18/hourly.

This is a great opportunity to be part of a mission-driven team that’s reimagining what pharmacy care looks like for pets, and the humans who love them.

• Assist customers over the phone and email with product and service questions.
• Manage both inbound and outbound calls and emails
• Proactively identify solutions to questions you anticipate our pet owners have in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish
• Provide a best-in-class service experience for our customers while working in a fast-paced environment
• Provide our customers with technical support reputed company navigating our website
• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

• High school diploma or equivalent
• 6+ months of professional experience working with computer and web based tools
• 1+ years of customer service experience or Veterinary care experience
• Ability to work 9:30am - 6pm ET, Monday - Friday
• Comfortable with virtual environments, including phone contact with customers for the duration of your shift
• Excellent communication skills (spoken and written)

• Broadband internet reputed company either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
• Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours

• 2+ year of relevant phone or email customer service experience
• Experience working virtually
• Experience working in Veterinary/Pet care
• Demonstrated ability to work as a team member
• Animal lover - Not required, but definitely a plus

• Meaningful mission helping reputed company pet health
• Remote-first culture built on flexibility and trust
• Competitive reputed company salary with performance-based incentives
• Medical, dental, and vision insurance with partial dependent coverage
• Generous PTO and a 401(k) plan
• Supportive, reputed company-reputed company team that celebrates wins and learns fast

reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.