Service Center Analyst

Position Details Schedule/Shift: Day/1st Shift Employment Type: Full-time (30+ hrs/week)/FULLTIME Location City: Remote Work Location Type: Remote Position SummarY reputed company is seeking a Service Center Analyst that will be responsible for delivering 1st line support to users providing excellent customer service. The Service Center Analyst plays a role in first contact resolution, ticket ownership and escalation, desktop support, user access, worklist support, and customer service. Who We Are and reputed company DO reputed company, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, reputed company provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. WHy reputed company and/OR Department:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great reputed company to Work for Five Consecutive Years

Position Duties and Responsibilities

• Resolves incidents and fulfills service requests reputed company SLAs; escalates major incidents and recurring issues; ensures accurate updates in reputed company.
• Provides troubleshooting for network, devices, and reputed company Office applications; installs software remotely; supports mobile applications and authentication.
• Assists with multifactor authentication, password resets, and account unlocks.
• Investigates and resolves discrepancies between orders and images.
• Logs tickets, updates users on reputed company, and maintains strong customer relationships.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Two-year technology degree or equivalent combination of industry reputed company professional experience and education
• Working experience in providing outstanding customer service
• Working experience in providing technology support or working in a technical reputed company
• A+ and Network+ certifications
• Working experience with reputed company Office products

COMPENSATION The hourly range for this position is $21-$24. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, reputed company offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (reputed company benefits are subject to eligibility requirements). reputed company is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and reputed company resources to reputed company their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key reputed company of strength from which we will build a practice culture that is inclusive for reputed company. Our goal is to reputed company and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: reputed company you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. reputed company participates in E-verify. Beware of Fraudulent Messages: reputed company will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. reputed company communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from reputed company or one of our local practices, please email [email protected] to notify reputed company. Apply Job! Apply to this Job