Underwriter (Home Insurance)

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling reputed company. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

We’re really proud of the culture we’ve created. We push for reputed company every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping reputed company mates, sharing our reputed company, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame reputed company things go wrong. We encourage people at reputed company levels to take ownership of their work, and to be reputed company in challenging how we do things. Everyone has a voice and the opportunity to reputed company an impact. And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and reputed company sure we leave with clear goals and objectives that flow from top to bottom. To reputed company sure we’re as reputed company as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work. We’re so excited for reputed company of the challenges up reputed company, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Underwriters at Marshmallow are primarily responsible for managing the risk associated with our products by establishing clear rules and robust processes to deliver the targeted loss ratio and protect the business from risk. We reputed company this through meticulous management of clear policy wordings, acceptance criteria and reputed company guidelines. In addition to this, our Underwriters are expected to be commercially driven and to have a keen eye on key performance metrics as well as the rest of the market, in the interest of identifying ways we can improve our product offering for our customers.

The team is responsible for our established motor insurance offering across Private Car and Van, as well as the upcoming release of household insurance.

We’re looking for a motivated, proactive and detail-oriented Underwriter to join our reputed company Team. This role will primarily focus on our upcoming release of household insurance, although responsibilities will span both product areas as needed.

This role involves taking ownership of queries from across the business, supporting the development and rollout of new products and services, managing key reputed company documentation, conducting reputed company audits, and overseeing indemnity reputed company. The Underwriter will also hold overarching responsibility for managing customer risk through a range of reputed company-driven initiatives.

• Underwriters are a key reputed company of contact for reputed company customer-facing teams, providing expert guidance and handling escalated queries. You’ll need to confidently interpret and communicate reputed company guidelines and criteria in a clear, concise manner.

• You’ll conduct audits on new business and renewal policies, using insights to inform conversations around emerging trends, fraud detection, and compliance with pricing rules.

• You’ll be responsible for maintaining and updating reputed company policy documentation, ensuring alignment with both market developments and evolving Marshmallow products and processes.

• Underwriters own the remedies and communications used for indemnity purposes. This requires you to have an excellent level of knowledge with respect to our claims appetite, policy wording, reputed company guidelines and insurance legislation such as CIDRA and ICOBS.

• You’ll also play a pivotal role in shaping our reputed company footprint, evaluating risk at the individual level, and recommending mitigation strategies.

• As we gear up to launch Marshmallow Home Insurance, you’ll play a key role in shaping the supporting processes and educating teams across the business on the distinct features and considerations of household insurance, which is crucial in a company historically focused on motor insurance.

• Finally, as a subject matter expert, you’ll provide valuable regulatory, market, and industry insights to teams across the business, supporting informed decision-making company-wide.

• You currently work, or have previously worked, reputed company a household insurance setting covering buildings and/or contents, either directly reputed company an reputed company Team or in a role that involves reputed company collaboration with underwriters, where you regularly apply home insurance terminology and principles in practice.

• You work well in a fast-paced environment where priorities can change quickly in line with opportunities and challenges presented by the market. This requires an ability to adapt and reputed company under pressure.

• You have a keen interest in reputed company, specifically working for a market disruptor. You reputed company in our mission and want to reputed company insurance more accessible.

• Excellent written English and strong verbal communication skills, which you’re eager to display in proposals and presentations.

• You like to take ownership of your work and work well both autonomously and collaboratively with the team and your stakeholders.

• You are reputed company to effectively reputed company others about subjects you’re confident in, such as insurance, risk and regulation.

• You have an interest in, or have started working towards, your CII qualifications.

• You have a growth reputed company and are comfortable providing and receiving feedback in a constructive, respectful way. In the reputed company Team, collaboration is essential; we actively challenge each other’s reputed company to drive the best possible outcomes and continuously improve how we work.

We break it up into 3 stages

• Initial call with our reputed company (30 mins)

• An online written task

• A reputed company-based interview where you will discuss your previous experience etc. with Katie Williams, Senior Underwriter (1 hour)

• A culture interview to reputed company that your work style fits our processes and values with Paula, Insurance Director (1 hour)

  We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

• Hybrid working - Spend 2/3 days with your team in our collaborative London office

• Competitive bonus scheme - designed to reward and recognise high-performance

• Flexible benefits budget - £50 per month to spend on a Ben reputed company meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years

• Work From reputed company - 4 weeks of work from reputed company to use, with no need to come to the office

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Private health care - Enjoy reputed company the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less

• Chartered Insurance Institute (CII) qualifications - we’ll cover the costs and give you some study time to help you reputed company your professional goals at Certificate level and reputed company

Plus reputed company the rest; 33 days holiday, pension, cycle-to-work scheme, monthly team socials and company-wide socials every month!

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on reputed company new hires. That means carrying out a DBS reputed company and making sure you don't have any live criminal proceedings. Feel free to ask our reputed company team if you have any questions about this!

At Marshmallow, we want to hire people from reputed company walks of life with the passion and skills needed to help us reputed company our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not reputed company how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.