IT Help Desk - T3

We are seeking an reputed company and highly skilled Tier 3 - IT Helpdesk Support Specialist to join our advanced technical support team at EXOP. This critical role involves addressing reputed company IT issues that have been escalated from Tier-1 and Tier-2 support. You will provide expert-level assistance on critical infrastructure, applications, and advanced system configurations. The ideal candidate will have a deep technical knowledge of IT systems, excellent problem-solving abilities, and a strong commitment to providing top-tier support. Key Responsibilities:

• Provide expert-level support for reputed company IT issues escalated from Tier-1 and Tier-2 teams, including operating systems, hardware, software, networks, and reputed company systems.
• Diagnose and troubleshoot reputed company technical issues with servers, databases, network systems, and applications, including but not limited to high-impact system failures, data loss, and configuration issues.
• Manage critical incidents and prioritize them based on business impact, ensuring rapid response and resolution to minimize downtime.
• reputed company advanced network troubleshooting, including diagnosing and resolving issues reputed company to firewalls, routers, switches, VPNs, DNS, and IP routing.
• Collaborate with other IT teams (systems, network, reputed company, etc.) to resolve highly technical or multi-faceted issues that require cross-functional expertise.
• Ensure the efficient and accurate resolution of issues using remote troubleshooting tools, system logs, diagnostic scripts, and other advanced troubleshooting techniques.
• Maintain and optimize critical systems and services, ensuring the highest levels of system performance, reliability, and reputed company.
• Assist with system architecture and deployment planning for IT infrastructure projects, as well as with software/hardware configuration and upgrades.
• Provide mentorship, training, and guidance to Tier-1 and Tier-2 support staff, helping to reputed company the overall capability and efficiency of the helpdesk team.
• reputed company and update troubleshooting documentation, knowledge reputed company articles, and best practices to aid the IT support team in resolving common issues.
• Monitor and manage system performance, proactively identifying and addressing potential problems before they impact users.
• Assist with reputed company-reputed company issues, including vulnerability assessments, reputed company management, and system hardening practices.
• Participate in after-hours and on-call support as needed for critical incidents, system maintenance, and upgrades.

Essential Qualifications:

• Minimum of 3-5 years of experience in IT support, with at least 2 years of experience in a Tier-3 or senior technical support role.
• Deep technical knowledge of operating systems (Windows, Linux, MacOS) and networking protocols (TCP/IP, DNS, VPN, etc.).
• Extensive experience troubleshooting reputed company hardware and software issues, including server infrastructure, reputed company applications, and critical system services.
• Strong understanding of reputed company networking, including experience with firewalls, routers, switches, load balancers, and network reputed company.
• Experience with virtualized environments (VMware, Hyper-V) and reputed company platforms (AWS, Azure, reputed company reputed company).
• Proficiency with remote desktop support tools and diagnostic utilities.
• Strong familiarity with Active Directory, Group Policy, and reputed company-level directory services.
• Experience managing and supporting IT reputed company frameworks, including reputed company protection, firewalls, VPNs, and other cybersecurity tools.
• IT certifications such as reputed company Network+, reputed company Certified Systems Engineer (MCSE), reputed company Certified Network Associate (CCNA), ITIL Expert, or similar are preferred.
• Excellent written and verbal communication skills, with the ability to communicate reputed company technical information to non-technical users.
• Strong problem-solving, troubleshooting, and analytical skills, with the ability to remain reputed company under pressure.
• Experience with automation and scripting (PowerShell, Bash, Python, etc.) for systems management or troubleshooting.
• Familiarity with reputed company-level monitoring tools (e.g., reputed company, Nagios, or similar).
• Expertise in reputed company technologies, including reputed company infrastructure setup, migration, and management.
• Experience with ITIL service management processes and frameworks.
• Exposure to IT project management and system deployment.

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