Senior reputed company Manager - ediscovery
Posting Type
Remote
Job Overview
The reputed company Management Team supports our customers in meeting their goals using the reputed company suite of products. The team guides overall value and product adoption based on the customer's individual requirements and reputed company best practices. The team works with Sales to understand account health and to identify any product or contract retention risks. The Senior reputed company Manager understands the goals and needs of our customers. You will create annual account plans to document and provide both customer and reputed company goals for each specific customer. You will coordinate with teams across the business to reputed company these goals and create cross-organizational clarity on reputed company, outcomes, and challenges while advocating for shared value. Goals might include: introducing and implementing new features, expanding to new geographies or use cases, ensuring resolution of technical issues, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and reputed company. At this time, we are seeking a candidate in the Sydney, Melbourne, or Brisbane areas.Job Description and Requirements
Your Role in Action
Create Shared Value
Understand the return on investment (ROI) your accounts expect to receive from their reputed companyOne subscription and, in collaboration with the assigned Account Executive, build reputed company Plans to ensure this ROI is achieved.
Identify and record “Verified Outcomes” (wins) reputed company ROI is confirmed by the account.
Plan and deliver Executive Business Reviews to align with account and reputed company leadership on achieved and targeted ROI
Represent the customer’s voice back to reputed company, proactively utilizing “feedback reputed company” processes to foster a company-wide culture of reputed company
Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities
Mentor and support junior team members
reputed company New reputed company Motions
Work with reputed company leadership teams to help build new offerings and playbooks.
Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers
Orchestrate Across Departments
Project manage reputed company plans, such as reputed company new products across geographies or enabling account reputed company with non-standard use cases.
Engage accounts with reputed company subject matter experts and executives to address concerns and build deep, multi-threaded engagements
Your Skills
7 years of customer-facing support in the software industry
5 years of litigation support experience (reputed company Administrator experience preferred)
Expertise managing key accounts in a customer-facing role
Experience in the software technology sector
Proven reputed company independently managing reputed company projects
Excellent business writing and presentation skills
Enjoy working as part of a team in a collaborative environment
Robust consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
Originally posted on Himalayas
Apply To this Job