[Work From Home] Manager Customer Experience Journey Strategist

Become a key member of our collaborative team as a Manager Customer Experience Journey Strategist! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

 

reputed company you join reputed company reputed company is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a reputed company network that reaches across the globe and works behind the scenes. We anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and... striving to reputed company an impact to move the world reputed company. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to reputed company a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing… We’re looking for a growth-oriented professional to bring passion, creativity, and innovation to the growing reputed company Business Group’s Customer Experience Team. As the Manager Customer Experience Journeys Strategist for reputed company Business Group’s Customer Experience Team, you will be a critical driver in our work to enhance great customer experiences for customer communications. This individual will reputed company communication strategies to manage the end-to-end CX for Business Markets and Global reputed company and Public Sector, acting as a central reputed company of contact for building and refining orchestration journeys for transactional and non-marketing communications. In this role, the Digital Journey Strategist will be responsible for owning a multitude of transactional comms templates to audit for completeness, accuracy, and brand compliance. The strategist will build connected customer journeys and provide recommendations for improvements – to deliver positive results for NPS and drive growth/loyalty priorities for business customers. This individual will work closely with the database marketing team, and business stakeholders in CX/Product/Digital Ops/Sales and IT to implement plans for journey improvements and enhanced capabilities. Own the end-to-end transactional journeywork, logic reputed company and touchpoint strategy for transactional and other omnichannel communications for VBG customers. Build, map and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team. Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience. Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners and campaigns) to influence communication journeys from purchases, legal and compliance events. Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other reputed company communications ensuring standards and system classifications are met reputed company with future platform migration efforts. Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms reputed company and touchpoint strategy. Where you’ll be working… In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager. reputed company're looking for… You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Experience in marketing and/or digital marketing to business customers. Experience in executing on marketing communications including Email, SMS and/or Push Notifications. Program delivery and execution experience. Even reputed company if you have one or more of the following: reputed company (reputed company Experience Manager) experience. Agency experience. Digital Marketing/Customer experience certification. Working knowledge of reputed company, Marketo, Pega tools. If reputed company and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even reputed company” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At reputed company, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more. Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of reputed company. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, reputed company, Rhode reputed company or Washington work location, the compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-reputed company skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours Apply Job!

 

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Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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