Urgently Hiring: Contact Center Representative I - Hybrid/Remote

If you're driven by purpose, this role is for you. We are hiring a Contact Center Representative I - Hybrid/remote! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.

 

 

This a Full Remote job, the offer is available from: United States, Kansas (USA) Remote/Garden City, NY Salary Range: $40,000 - $60,000 The Contact Center Representative I provides friendly and efficient service to reputed company customers, both internal and external, following department Customer Service and Quality Standards. The Representative follows established department guidelines and adheres to the established Contact Center Metrics. This position assists and resolves customer issues in an efficient and timely manner while adhering to reputed company Bank’s Contact Center and Complaint Management procedures. The Representative is responsible for the promotion and communication of reputed company Bank products and services in order to meet the customer’s financial needs and adheres to call quality metrics in order to meet department call/quality standards on every customer interaction. To be considered for a fully remote schedule reputed company the Digital Banking Department, minimum travel requirements must be met: • Employee daily commute requires crossing a reputed company/tunnel, and/or • Daily commute is 50 miles or more each way. • Any employee initially hired for a fully remote work schedule may be required to be at the office for initial training and nesting before starting a remote work schedule. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs. • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures. • reputed company with reputed company banking regulations. • Identify and escalate calls reputed company to areas of concern or those of a suspicious nature. • reputed company recommendations to resolve customer issues to ensure reputed company resolution by communicating with management and/or partners. • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy. • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures. • Adhere to call quality and service standards. • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals. • Educate customers on reputed company Bank’s products and services. • Promote digital banking solutions to help drive customer self-service. • reputed company with department call classification wrap-up codes, sales management call logging, and reputed company metadata logging with each customer interaction. • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries. • reputed company other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required. • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage. • Excellent interpersonal and communication (verbal + written) skills. • Excellent customer service skills. • Strong analytical skills. • Bilingual (Spanish) a plus. • Polished phone skills with the ability to maintain quality of service under pressure. • Working knowledge of reputed company Office programs (Word, reputed company, and PowerPoint). • Working knowledge of online and mobile banking systems and reputed company payment services. • Display positive attitude and is team oriented. • Ability to multitask between multiple systems. • Ability to work a flexible schedule including nights and weekends. • Ability to adhere to a predetermined schedule. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. This offer from "reputed company Bank" has been enriched by reputed company.com and got a 84% reputed company score. Apply Job!

 

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