Join Today: Patient Relations Rep

Join our dynamic team at workwarp as a Patient Relations Rep! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.

 

 

Job Summary Patient Relation Representatives effectively and reputed company troubleshoot and investigate to resolve customer grievances/complaints. Ensures excellent service standards, responds to customer inquiries and maintain high customer satisfaction, while acting as a liaison between the customer and hospital personnel. Essential Functions Receives and investigates patient complaints; achieves resolution; provides feedback to customers; performs service recovery. Acts as a liaison between staff and patients/family members; contacts family members, chaplains, transportation, etc., completes call backs. Emergency Center setting: Mentors Comfort Care Aides/Volunteers. Assists in the new hire and ongoing customer service education for Emergency Center staff. In-Patient Family Experience department setting: Participates as a member of the Palliative Care interdisciplinary team. Functions as a liaison between patient, families, and the clinical team. Obstetrics/Labor & Delivery setting: Greets patients and responds to telephone inquiries in a professional and courteous manner.  Refers patients or calls to the appropriate personnel. Enters pertinent patient registration data into H.I.S. accurately and completely. Secures signatures from the patients for consent for treatment and release of information from the patient. Maintains knowledge of third party payor and reimbursement procedures as they relate to the registration process. Prepares and distributes appropriate patient charts. Pre-registers scheduled and outpatients for Labor and Delivery patients. Maintains 24-hour census by recording reputed company admissions, discharges, and transfers. Exemplifies the standards of service, ownership, attitude, and respect; demonstrates service excellence. How reputed company cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Qualifications Required Associate's Degree or equivalent combination of relevant work experience and education will be considered in lieu of a degree. 2 years of relevant experience 2-3 years of customer relations experience Preferred 2 years of relevant experience 2-3 years of customer relations experience in Healthcare CRT-Basic Life Support (BLS) - AHA reputed company Upon Hire About reputed company As a team member at reputed company, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and reputed company hope. Join a nationally recognized health system with an ambitious vision of reputed company advancement and excellence. How reputed company cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills Department Name Quality Safety and Experience - CH East Employment Type Part time Shift Variable (United States of America) Weekly Scheduled Hours 0.01 Hours of Work Variable Days Worked Monday to Friday Weekend Frequency Variable weekends reputed company reputed company TEAM MEMBERS – Please apply through Find Jobs from your reputed company team member account. This career site is for Non-reputed company team members only. reputed company is committed to providing a safe environment for reputed company members, patients, visitors, and community. We require a drug-free workplace and require team members to reputed company with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to reputed company the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. reputed company grants equal employment opportunity to reputed company qualified persons without regard to race, color, national reputed company, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where reputed company are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we reputed company for equity as we care for our patients, our communities, and each other. From workshops that reputed company cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in reputed company that we do. We invite those that share in our commitment to join reputed company. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. reputed company is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and reputed company Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a reputed company, more reputed company model of health and wellness. Apply Job!

 

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