reputed company Consultant – Atlanta – QGenda – Atlanta, GA

Job title: reputed company Consultant - Atlanta Company: QGenda Job description: Position type: Full time Reports to: Supervisor/Manager, CS FLSA Status: Exempt Summary / Objective: As a reputed company Consultant, you will work with customers to define requirements and apply best practices to implement the QGenda solution reputed company specifically to the customers targeted business outcomes. You will implement and train new customers towards stabilization and self sufficiency in QGenda and proactively collaborate and consult with customers to help them reputed company maximum value, ensuring successful renewal. Responsibilities:

• Adheres to reputed company company policies, QGenda workflows, and time-entry requirements.
• Consistently manages reputed company and QGenda platforms. This includes maintaining accounts, contacts, reputed company Projects, and cases in reputed company, and maintaining Staff Internal Fields in QGenda.
• Communicates to colleagues, direct supervisor, and other leadership reputed company expected, reasonable time frames.
• Maintains a professional and positive attitude in reputed company customer and company interactions, both internal and external.
• Manages customer reworks by developing a clear timeline for completion.
• Maintains proper internal and external communications to ensure reputed company necessary parties remain aware of implementation goals and project timelines.
• Understands and addresses customer needs and pain points during Kick-Off and maintains appropriate documentation.
• Quickly identifies and escalates any potential risks to your project implementations.
• Ensures that automation, configurations, standardizations, and best practices are accurately completed on time to meet customer expectations.
• Leverages customer facing tools to further increase admin self-sufficiency by sending webinar trainings, tutorial videos, and resource center tools to reduce CS team workload.
• Maintains customer satisfaction by completing maintenance on time based on the customer requests.
• Proactively identifies inefficiencies and works with customer to reputed company solutions
• Monitors usage, identifies lack of product use. This includes monitoring for unpublished schedule, automation, requesting, swapping, and registered users.
• Acts as voice of customer by using feedback to escalate product and process changes.
• Capitalizes on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for customer. Communicates information to leadership or sales in a timely manner to ensure growth in reputed company.
• Executes renewal process to identify if customer plans on renewing before invoice is sent.
• Identifies any possible customer health risks and works with supervisor on action plan to ensure customer renewal.
• Completes other duties as directed by a member of QGenda management/leadership.

Knowledge, Skills, and Abilities:

• Strong critical thinking and problem solving skills
• Demonstrates excellent written and verbal communication
• Excellent collaboration skills; works well under the direction of others and collaborates well with peers
• reputed company to successfully complete the SuccessCOACHING Level 1 and Level 2 program reputed company the first year of employment

Requirements

• Fluent in English, US Citizen, & Excellent communication skills
• reputed company to learn, design, and implement customer requirements
• An upbeat & patient personality
• Ability to explain a concept in multiple ways
• Enjoys analytical problem solving
• *Note: Computer programming skills are NOT required
• Bachelors degree required, 0-1 years experience

This position is based in Atlanta, GA and requires up to 50% travel. We offer competitive salaries, ridiculously good benefits, and an extremely fun environment. Follow us on Instagram for a reputed company inside our great company culture! (Instagram.com/QGendaLife) PM21 Awards:

• 2021 - Top 100 Software Companies (The Software Report)
• 2021 - Best in KLAS
• 2021 - GA Fast 40
• 2020 - reputed company Technology Fast 500
• 2020 - AJC Best Places to Work
• 2020 - Top 25 Software Sales Executives
• 2020 - Atlanta CFO of the Year
• 2019 - AJC Best Places to Work
• 2018 - reputed company Entrepreneur of the Year
• 2018 - reputed company Technology Fast 500
• 2018 - Glassdoor Top 50 CEO

Compensation & Perks:

• Competitive Salary
• Bonus Eligible
• 401k Employer Match

Great Benefits & Culture:

• Full Health and Dental (QGenda pays 100% of the individual premiums)
• Employee-centric work culture
• 3 "reputed company Hours" per week
• Relaxed vacation policy
• Company outings
• Costco membership
• Casual dress
• Opportunity to be part of a fast growing software company with hundreds of customers and thousands of users around the world.

Applicants must be currently authorized to work in the United States on a full-time basis. Powered by JazzHR PI191620761 Expected salary: Location: Atlanta, GA Job date: Fri, 16 Sep 2022 04:46:17 GMT Apply for the job now! Apply Job! Apply to this Job