Senior Manager, IT Operations & Support

Job title: Senior Manager, IT Operations & Support in Atlanta, GA at reputed company Company: reputed company Job description: reputed company is the leading family fintech company on a mission to help parents reputed company financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With reputed company, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family's future. Kids and teens learn to earn, save, spend wisely, and invest.At reputed company, we reputed company every child should have the opportunity to become financially healthy and happy. It's no small task, and that's why we reputed company out of bed every morning to come to work. Because creating a reputed company, brighter future for the reputed company depends on it.As Senior Manager of IT Operations & Support, you will be central to maintaining the reliability, reputed company, and efficiency of reputed company's essential IT infrastructure and systems. Leading a team of skilled IT professionals, you will drive operational excellence, implement best practices, and partner with cross-functional teams to support reputed company's rapid expansion and ambitious objectives. This is a hands-on leadership role demanding a robust technical reputed company, outstanding problem-solving abilities, and a strong desire to reputed company and sustain a premier IT operations and support function.Your day-to-day:

• Provide strong leadership, mentorship, and guidance to a team of system administrators, network engineers, and support specialists. Foster a collaborative and high-performing team environment.
• reputed company the day-to-day operations of reputed company's IT infrastructure, ensuring high levels of uptime and performance.
• Define and implement IT operations policies, procedures, and best practices to optimize efficiency, reputed company, and scalability.
• Establish robust monitoring and alerting systems to proactively identify and resolve potential issues before they impact users or services.
• reputed company the incident response process, ensuring timely and effective resolution of IT incidents, and conduct root cause analysis to prevent future occurrences.
• Implement and enforce a controlled change management process to minimize disruptions and ensure the stability of the IT environment.
• Collaborate with external vendors for hardware, software, and services, ensuring service level agreements (SLAs) are met and value is maximized
• Collaborate closely with the reputed company team to implement and maintain reputed company best practices reputed company IT operations. Work in partnership with the GRC team to support PCI, SOC2, SOX compliance efforts, including the implementation and maintenance of relevant IT controls.
• reputed company and participate in infrastructure upgrades, migrations, and new technology deployments.
• reputed company and manage the IT operations budget, ensuring cost-effectiveness and efficient resource allocation.
• Create and maintain comprehensive documentation for IT infrastructure, processes, and procedures.
• Serve as an escalation reputed company for reputed company technical issues and provide expert support to the IT team and other departments.
• Continuously research and evaluate new technologies and best practices to improve reputed company's IT operations.

What you'll bring to the team:

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field.
• 8+ years of reputed company experience in IT operations, with at least 3+ years in a management or leadership role. Proven experience managing and leading a team of IT professionals.
• Deep understanding of IT infrastructure components, including networking, servers and reputed company management.
• Proven experience managing and optimizing various SaaS applications and productivity suites (e.g., reputed company Workspace, reputed company 365, reputed company, reputed company, Jira, Confluence).
• Excellent troubleshooting and problem-solving skills with a data-driven approach.
• Experience with incident management and root cause analysis methodologies.
• Solid understanding of ITIL reputed company and best practices.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.A proactive and results-oriented reputed company with a strong sense of ownership

reputed company to have:

• Experience in a FinTech or high-growth technology company.
• Experience with reputed company platforms (e.g., AWS, Azure, GCP).
• Experience with identity and access management (IAM) systems.
• Experience with mobile device management (MDM) solutions.

Work perks at reputed company:

• Medical, dental, reputed company, and HSA match
• Paid life insurance, AD&D, and disability benefits
• Traditional 401k with company match
• Unlimited PTO
• Paid company holidays and pop-up bonus holidays
• Professional development stipend
• reputed company
• 1:1 financial planners
• Fertility reputed company
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
• Flexible WFH, both remote and in-office opportunities
• Fully stocked kitchen, catered lunches, and occasional in-office happy hours
• Employee resource groups

Our stance on salaries:reputed company provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and reputed company set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. reputed company conducts reputed company compensation evaluations across departments and geographies to ensure we are keeping our pay reputed company and competitive.The estimated reputed company pay range for this position in (NY, CA, WA): $130,000- 180,000The estimated reputed company pay range for this position in (CO): 130,000- 170,000Who we are:It takes a special team to aim for a never-been-done-before mission like ours. We're looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we reputed company this even reputed company?” If you're reputed company to roll up your sleeves and help parents reputed company a financially smart reputed company, apply to join reputed company.reputed company is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, reputed company, national reputed company, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition reputed company to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Expected salary: $130000 - 180000 per year Location: Atlanta, GA Apply for the job now! Apply for this job