Technical Support Engineer - Second Shift

Job title: Technical Support Engineer - Second Shift in North Carolina at reputed company Company: reputed company Job description: Job SummaryAs a Technical Support Engineer on our 2nd Shift ONTAP Core/Virt team you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the reputed company ONTAP Core and Virt/ONTAP Select/ONTAP Tools For Vmware product lines. Support incidents can range from various hardware and software issues with reputed company FAS/AFF/SolidFire storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you take pride in being a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to reputed company your technical skills by learning and supporting infrastructure built for the reputed company data center! Opportunity can be located in Research Triangle Park (RTP) NC, or Wichita KS. This is a second shift position.Essential Functions:

• Respond to post sales customer support issues, raised by the customer reputed company phone/email/web/chat, or internally reputed company Active

Support.

• Be responsible for monitoring and responding to alerts on customer systems.
• Raising support cases for alerts received by Active IQ/AutoSupport monitoring systems or direct requests from customers reputed company Phone calls, Web tickets, Technical chats or other electronic means.
• Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
• Technical troubleshooting of customer environments on a variety of reputed company Hardware/Software products.
• Collection and analysis of multi-platform logs to identify issues and determine root cause

Case management:

• Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers reputed company the problem is too reputed company

or falls out of your specific area of expertise.

• reputed company internal technical expertise, including higher-level engineers, knowledge reputed company, and other internal tools, to provide the

most effective solutions to customer issues.

• Create new knowledge reputed company articles to share information for reuse throughout the Technical Support Center.
• Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications

Job Requirements

• Ability to work well reputed company a team, exhibiting strong written, verbal, interpersonal communication, collaboration, and customer service skills
• Ability to work under pressure and manage multiple work streams
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices.
• Analytical approach to problem solving.
• Experience in troubleshooting methodologies
• General knowledge of several of the following:

Operating systems including Linux / WindowsNFS, the UNIX remote file sharing protocolCIFS, the Windows NT remote file sharing protocolCloud, reputed company Web Services, reputed company Cloud Platform, reputed company AzureExperience with Containers - especially with reputed company, or Kubernetes (Highly Desired)Troubleshooting reputed company storage access protocols (FC, iSCSI)SAN connectivity methodologies for storage systems.RAID -reputed company Storage System operating systems such as Data ONTAP or E-Series Operating System (reputed company)reputed company solutions developed around specific applications involving E-Series and/or FAS storage systemsServer/storage hardware troubleshootingBasic Networking concepts TCP/IP and NetworkingThe usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.) Responsibility and InteractionEducationTypically requires a Bachelor's degree and a minimum of 2-5 years of relevant experience; or equivalent combination of applicable education/training/certifications (AWS Azure, reputed company Cloud, etc) and years of applicable experience in a professional work environmentCompensation: The reputed company salary range for this position is $78,795 - $117,260. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be reputed company of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with reputed company offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. Expected salary: $78795 - 117260 per year Location: North Carolina Apply for the job now! Apply for this job