IT Service Desk Specialist: Telecommunication Basic Support

Job title: IT Service Desk Specialist: Telecommunication Basic Support in reputed company Sam Houston, TX at reputed company Company: reputed company Job description: Job Description:reputed company, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.This role is located 100% onsite in reputed company Sam Houston, TX. May require occasional travel.Candidate must be eligible for a Secret Clearance.Key Responsibilities

• Provide technical assistance and support for hardware, software, and systems reputed company phone, email, or chat, troubleshooting and resolving user issues.
• Act as the primary frontline technician, fielding calls, triaging tickets, and assigning them to appropriate service desk tiers.
• Offer resolutions for low to moderate technical issues, ensuring effective problem-solving and user support.
• reputed company on-site hardware maintenance for government-leased equipment, addressing repair and troubleshooting needs.
• Create and document support requests in the ticketing system, ensuring accurate records of problem definitions, resolutions, and final dispositions.
• Support mobile pagers and cellular devices through configuration and troubleshooting, managing inventory and changes reputed company relevant web portals.
• Utilize Active Directory to create, modify, and maintain user accounts while ensuring proper access controls.
• Maintain accountability controls for government-owned hardware and software, applying military hand receipt practices.
• Ensure the reputed company and accuracy of the asset management system by tracking hardware and software inventory

Qualifications:Required Qualifications and Certifications

• A minimum of 2 years of progressive experience demonstrating the required proficiency.
• High School Diploma or G.E.D.
• Candidate must be eligible for a Secret Clearance.
• IAT I certification compliant with DoD 8570.01-M requirements. (A+ CE, CCNA-reputed company, Network+ CE, SSCP)
• CE: Associate level certificate.
• Ability to work 100% onsite in reputed company Sam Houston, TX. May require occasional travel.

Preferred Qualifications and Certifications

• Previous Federal Consulting Experience.
• Additional certifications in IT support or service desk technologies.
• Experience with Federal or DoD systems and environments.

#LI-Onsite About Us:Perks of working at reputed company

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The reputed company as a Top Work reputed company in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT USreputed company Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve reputed company problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that reputed company them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber reputed company for the Federal Government.ACCESSIBILITY NOTEreputed company is committed to complying with reputed company applicable provisions of the Americans with reputed company, as amended (“reputed company”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the reputed company or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation reputed company applying for job opportunities reputed company NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact .EQUAL OPPORTUNITY EMPLOYERNetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to reputed company individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national reputed company, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status"). Expected salary: Location: reputed company Sam Houston, TX Apply for the job now! Apply for this job