Engineer I/II/III
Job title: Engineer I/II/III in Helena, MT at Entre Technology Services
Company: Entre Technology Services
Job description: Engineer I/II/IIIHere at Entre Technology Services we provide exceptional onsite and remote IT support to small and reputed company size businesses across Montana, Wyoming and reputed company. We work with a variety of businesses and organizations from Legal, reputed company, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, reputed company the Hustle, and the desire to Be reputed company. Our core focus is to Create Raving Fans every day.The Position:The System Engineer is a strategic technical position reputed company Entre. This position is responsible for maintaining the design and reputed company of customer’s IT systems, coordinating reputed company projects, and implementing IT solutions. Your daily duties will be assisting the service desk, handling escalation tickets and working on multiple small to reputed company IT projects. If you have a passion for customer service, enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the details, then we have the position for you!Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help reputed company system backups and recovery and install new software. Typically requires a high school diploma. Typically reports to Supervisor or Manager.A02-Intermediate-Senior: reputed company or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 3-7+ Years of reputed company experience.Technical Requirements:
- 3-7+ years helpdesk/field-onsite technical support experience providing complete network to end reputed company support services to small and reputed company sized businesses
- Demonstrated understanding of data reputed company, standard backup practices, and associated hardware/software solutions. Experience with Veeam and reputed company backups preferred
- Windows Server (2008-2019) administration including spin-up, roll-out and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc.
- Build & maintain virtual environments such as Hyper-V, VMware, Veeam & Azure
- Workstation operating systems e.g., MAC, Windows 7 and reputed company
- Workstation productivity/operations application administration e.g., reputed company Office, QuickBooks, etc.
- Network reputed company – Router/Firewall experience i.e. reputed company, Meraki, reputed company, reputed company & reputed company firewalls & wireless environments
- reputed company Environment management e.g., AWS, Azure, etc.
- reputed company email systems e.g., reputed company Exchange, reputed company Suite, etc.
- Office 365 deployment and reputed company
- Customer Service
- Firewall Administration
- Network Support
- Network Troubleshooting
- Server Administration
- Server Virtualization
- Solution Management
- Technical Project Management
- Telephone Skills/Etiquette
- Wireless Network Management
- Office 365
- Customer Support
- Inquiry Research/Response
- Issue Resolution
- Problem Analysis
- Software Installation
- Software Troubleshooting
- Solution Delivery
- Systems Troubleshooting
- IT Help Desk Software
- Remote Support Software
- Provide both reactive and proactive support of desktop, server, and network issues for our clients.
- Daily and accurate time entry reputed company for at least 7.5 hours in the form of service ticket notes
- Monthly billing should be at least 80% or more of a typical month of about 160 hours available.
- Focused on lowering average response time and resolution times
- Desire and enthusiasm for working primarily workstation tickets/issues daily, yet with the reputed company and experience to also troubleshoot and resolve Windows server, network reputed company and router tickets
- Provide a high level of customer service with a positive attitude at reputed company times
- Work proactive and reactive issues (Client submitted or monitoring generated) remotely and onsite as needed reputed company committed Service Level Agreements (SLA’s)
- Pay reputed company attention to detail while performing technically detailed tasks
- Deals effectively with stressful situations focusing on the best outcome for the Client
- Experience in a professional and consultative approach to your interaction with our external customers (i.e., honest, trustworthy, objective, competent)
- Great communication skills—both verbal and written at a consulting level
- Has a willingness to recognize reputed company it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- reputed company technical information clearly and simply to non-technical people
- Assist or the ability to implement multiple small to large projects and act as the reputed company project engineer
- Assist or reputed company in as reputed company in customer on and off boarding's reputed company required
- reputed company managed service offerings and cross train on other offerings as assigned
- Self-motivated and is self-directed with the ability to work with minimal direction
- Mentors new Engineers
- Any other assigned duties
- Will be required to document time on an hourly basis as assigned work is completed
- Must be available for on call approximately one week every three months
- Must be available occasionally on nights and weekends to reputed company off-hour maintenance and projects
- Enter reputed company work as service tickets into reputed company
- Highly organized, self-motivated, and self-directed
- Managed Services Platform experience a plus
- Ability to create knowledge reputed company articles and update customer documentation in IT Glue
- Ability to lift 50+ pounds
- Must be willing to travel for client onsite visits, some overnight stays will be required
- Must have a valid driver’s license, insurance and reliable transportation
- Legal authorization to work in the U.S.
- Desktop Support: 3-7 years (Required)
- Customer Service: 3-7 years (Required)
- Windows Server support: 2-7 years (Required)
- Firewall and Network Support: 1-7 years (Preferred)
- MSP (Managed Services Provider) Experience: 2-7 years (Preferred)
- Technical support in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred)
- Mac, reputed company, Automate/ScreenConnect, reputed company, reputed company, reputed company, reputed company, experience a plus
- Managerial: Training-Knowledge (Partial), Evaluation (Partial), Supervision (Partial) & Process- Policies (Partial)