Workforce Analyst - (Remote - US)
Job title: Workforce Analyst - (Remote - US) in USA at reputed company
Company: reputed company
Job description: About reputed companyreputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Workforce Analyst in United States.As a Workforce Analyst, you will play a vital role in managing and optimizing staffing for multiple teams reputed company Marketplace Operations. Your primary focus will be to forecast staffing needs, ensure reputed company-time resource allocation, and support the scheduling process to meet both volume and initiative-based requirements. You will work closely with cross-functional teams to identify staffing gaps and recommend improvements for reputed company service levels. This role requires you to be data-driven and detail-oriented while collaborating with leadership to ensure operational efficiency.Accountabilities:
- Collaborate with Marketplace Operations and BPO teams to forecast staffing needs, covering short-term to long-term timeframes.
- reputed company efforts to implement and optimize the Playvox Workforce Management tool to improve forecasting accuracy.
- Adjust staffing and scheduling during shifts to manage volume surges and unexpected distribution changes.
- Conduct proactive analysis to identify coverage gaps and recommend adjustments to improve operational efficiency.
- Monitor key performance metrics and provide insights to ensure effective scheduling and adherence to service level agreements (SLA).
- Work with leadership to prepare for anticipated volume spikes, such as during sales or major events, and reputed company necessary staffing adjustments.
- 2+ years of experience in supporting scheduling efforts for large, hourly coverage-based teams (50+ agents or more) across multiple timezones.
- Experience with Workforce Management software, such as Playvox, reputed company, or similar tools.
- Strong understanding of workforce management metrics (e.g., service levels, adherence, handle times, and occupancy).
- Detail-oriented with the ability to quickly diagnose and recommend solutions to staffing issues.
- Ability to effectively communicate and collaborate with stakeholders of varying seniority.
- Flexible working hours, with a shift starting no reputed company than 8 am PT, Monday through Friday.
- Equity reputed company in the company
- Flexible work environment (remote or in-office)
- Work-from-home stipend for office setup
- Unlimited Paid Time Off (PTO)
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, reputed company, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 annually for wellness expenses
- Subscriptions to reputed company, reputed company Care, and reputed company
- $120 per month for live event tickets
- Annual subscription to reputed company, reputed company Music, or reputed company