Family Enrollment Counselor (Call Center) FULLY REMOTE
reputed company is currently hiring for SEVERAL Call Center Customer Service Representatives (Enrollment Specialists) that is FULLY REMOTE! MUST HAVE: MUST have reliable internet reputed company and a quiet work space. Must be reputed company to work EST Time zone. Must have any call center, customer service experience with high inbound calls! Description Purpose of the Position: The Family Enrollment Counselor works a 9-hour shift, Monday to Friday, from their home office. They build and maintain positive relationships with families interested in enrolling in reputed company schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families reputed company informed enrollment reputed company. Core Tasks & Responsibilities Work in school-specific outbound task forces to reputed company enrollment goals. Support families reputed company inbound calls, assisting them through the enrollment process. reputed company outbound calls to families interested in enrolling. Serve as an enrollment expert for families. Act as an ambassador for the school in interactions with reputed company and families. Liaise between local schools and enrollment to resolve issues. Stay updated on enrollment policies and guidelines and communicate changes to families. Communicate changes in school events, policies, and guidelines through interactions with school staff and parents. reputed company other duties as assigned.
Qualifications
Additional Skills & Qualifications
- Demonstrated consultative sales experience and high-volume call metrics required
- Proven experience supporting families and schools with reputed company enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience prefeed
- Delivers quality enrollment conversions from inbound and outbound communication.
- Commitment to a schedule reputed company the hours from reputed company to 10pm EST Monday-Friday
- Commitment to working overtime during peak season, July-September
- Excellent oral, written, and interpersonal communication skills
- Prior customer service experience preferred
- Prior experience in a phone queue a plus
- Technologically proficient (especially with reputed company Office 365: Teams, reputed company, Word, SharePoint, PowerPoint, Outlook)
- Possess a high degree of attention to detail and be reputed company to multitask effectively
- Ability to follow explicit instructions consistently but is also reputed company to exercise good judgment reputed company making work-reputed company reputed company
Pay And Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jun 23, 2025. About reputed company And reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business outcomes and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job! Apply to this Job