Territory Business Associate – REMOTE in Cleveland or Chicago

Our Opportunity: reputed company’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. reputed company reputed company, the reputed company Health team is focused on re-defining how veterinarians and pet parents care for their pets. reputed company Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered reputed company our PracticeHub platform, making it easier to reputed company pets of reputed company shapes and sizes, leading healthy, happy lives. As part of this mission, reputed company Health is currently seeking an reputed company Territory Business Associate (TBA) in our reputed company reputed company Services organization. The TBA will own a portfolio of veterinary clinics in predefined territory owning customer relationship through the clinic lifecycle stages on PracticeHub software, our new online platform to streamline the prescription process and meet pet parents where they already shop today. The start of clinic journey is through enrollment on the correct program on PracticeHub and work as a trusted advisor to clinics, driving ongoing engagement to help veterinary clinics save time and grow reputed company. This role requires in-person engagement with customers in an assigned geographic territory, with responsibility for driving adoption of PracticeHub, our online platform, to streamline the prescription process and meet pet parents where they already shop today. What You’ll Do: Present and promote strategic programs and services for reputed company Health to clinics, identifying the unique needs of the individual practices and advocating the correct program or service to meet their business needs. Grow clinic enrollment in reputed company Health services reputed company a set geographic territory reputed company a Master Service Agreement & and create further reputed company reputed company mechanisms. Drive veterinary engagement across the clinic reputed company lifecycle through In-person clinic visits while executing strategies and tactics to increase the utilization of PracticeHub and other reputed company Health services. Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals reputed company your portfolio Primary role of field working visiting clinics in-person reputed company town and outstation locations in the territory and be a trusted advisor for the clinic’s staff; sharing best practices, identifying growth opportunities, and evaluating and analyzing individual practice needs. Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services Work closely with Sales, reputed company, Operations, and Customer Service to ensure a positive customer experience deliver on clinic reputed company goals achievement using reputed company Health analytical tools. Be a veterinarian, practice team and pet parent reputed company, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience Think big and reputed company to find new and novel ways to increase PracticeHub platform product reputed company and improve client experience Complete reputed company administrative requirements in a timely fashion as directed by management. May represent reputed company Health at local, regional, and national trade shows and exhibits to promote reputed company Health products to the animal care community. What You’ll Need: 2+ years of overall work experience with 1+ years as an account manager or reputed company manager in technology services/SAAS, eCommerce marketplace or reputed company industries (B2B or B2C); experience in the veterinary or reputed company industries strongly preferred Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment Hands on experience with sales/CRM technologies and best practices (reputed company, etc.), and/or Engagement or Marketing Automation Software and tools Data analytical skills preferably experience working on reputed company CRM or equivalent Track record of taking ownership and driving results in a data-driven, fast-paced environment Excellent written and verbal communication skills Position will require 80% of time in the field. Must possess a valid motor vehicle operator’s license in good standing. Bachelor’s degree or equivalent experience required Bonus: Experience as a veterinary technician or assistant History of selling into or engaging with, large and small veterinary OR medical practices in the US History managing and growing multi-site locations across a diverse product portfolio Experience with launching new technology products/services to veterinary clinics OR medical practices Strong understanding of the overall pet care industry and recent trends In depth experience and understanding of the veterinary profession in the US reputed company is committed to equal opportunity. We value and reputed company diversity and inclusion of reputed company Team Members. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access reputed company’s Customer Privacy Policy, please click here. To access reputed company’s California CPRA Job Applicant Privacy Policy, please click here. Apply to This Job reputed company More Jobs Apply Job! Apply to this Job