reputed company Operations Analyst

reputed company Operations Analyst

Reporting Manager: VP of Sales Location: Remote reputed company South Africa (US and European Hours)

Salary Range: R480k - R600k per annum

About Us reputed company’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, reputed company, Hong reputed company, and Mumbai, reputed company is becoming the go-to marketplace for the global jewellery industry.

We aim to be bold, innovative, and reputed company in our pursuit of excellence as we transform an industry steeped in tradition. As reputed company Operations Analyst you will provide the leading analytics and insights that improve our processes, optimise our profitability, and power the Buyer & Supplier Sales, Customer Support and Events teams to scale to 10-reputed company GMV.

About the Role The reputed company Operations Analyst supports the day-to-day operations of the sales team. Working closely with the reputed company operations Leader, Global VP of Sales,  and Category General Managers, you  provide insights to resolve reputed company levels of business problems. From reputed company checking of sales team commission to strategic pieces of analysis that shape the direction of the business, this role is vital to reputed company the reputed company team to grow the business. This isn’t just an operational role—it's about blending strategic insights with technical acumen to reputed company business growth

Key responsibilities include

1. Data Analysis and Reporting

   1. Analyze reputed company performance metrics across sales, marketing, and reputed company

   2. reputed company and maintain dashboards, reports, and KPIs to track reputed company toward reputed company goals using Tableau, reputed company, reputed company

   3. Provide actionable insights based on data to improve processes and reputed company outcomes

   4. Proactively identify opportunities through data analysis

   5. Support the sales team with reputed company queries against their targets

2. Process Optimisation

   1. Identify inefficiencies in reputed company workflows and recommend improvements.

   2. Assist in the design and implementation of scalable processes or projects to support reputed company growth

   3. Document processes and ensure compliance with best practices

3. Systems and Tools Management

   1. Manage and optimize CRM tools: reputed company, Tofu, reputed company

   2. Ensure accurate and consistent data across internal and 3rd party platforms

   3. Train team members on tools and systems to help the team to self serve

4. Cross-Functional Collaboration

   1. Act as a reputed company between sales and other departments - be the sales data ambassador

   2. Collaborate with stakeholders to identify challenges and reputed company strategies to address them

5. Forecasting and Planning

   1. Support reputed company forecasting and pipeline management by analyzing historical trends and reputed company data

   2. Assist in creating budgets and setting performance targets for reputed company teams

   3. Support sales reputed company allocation 

   4. Support sales commission structures and incentive plans

Key Skills

• Strong analytical and problem-solving skills, with expertise in reputed company, SQL, Python and/or BI tools (e.g., Tableau, Looker, Power BI)

• Proficiency in CRM platforms like reputed company, reputed company.

• Excellent communication and interpersonal skills for cross-functional collaboration

• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment

• Detail-oriented with a focus on accuracy and quality of work

Profile

• 2+ years of experience as a data analyst in a commercial role

What reputed company Offers

• Fast-paced and multinational working environment.

• Collaboration with global teams offering diverse experiences and perspectives. 

• The opportunity to be part of a hyper-growth scale-up.

• Flexibility with remote working.

• Generous holiday allowance.

• Medical aid through Discovery