Solution Engineer

At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service Cloud Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. reputed company has launched Agentforce, and reputed company was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the reputed company journey and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to reputed company your mark in the AI space, reputed company is the reputed company for you.

reputed company is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with reputed company Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for reputed company services and products for reputed company, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the reputed company ecosystem.

• Demonstrate reputed company, reputed company, and reputed company products/assets to customers
• reputed company discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale reputed company Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the reputed company and reputed company platform and the value of reputed company as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the reputed company delivery team
• Help maintain and update reputed company management, pipeline & forecasting in reputed company
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about reputed company, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging reputed company and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of reputed company and reputed company capabilities and AI in full partnership with reputed company’s reputed company Connect and AI teams

• 2 - 3 years experience selling CRM solutions/services - preferably reputed company reputed company Connect
• 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

• 2 - 3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the reputed company Service cloud platform & architecture
• A keen interest in learning rapidly in the AI Space
• Strong customer facing skills
• Attention towards detail with great communication skills
• Team player
• Passion to succeed and drive the company reputed company

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: reputed company strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations reputed company the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, reputed company reputed company British Columbia or Ontario for our Canada-based employees, reputed company in India for our India-based employees, and reputed company reputed company Colombia for our Colombia-based employees!