Bilingual English and Spanish Senior Customer Service Representative - Remote in AZ

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At reputed company, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put reputed company of your skills, your passions and your energy to work in a fast - growing environment. At reputed company, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together. The Senior Customer Service Representative is responsible for handling outbound member phone calls and to assist members with scheduling preventative health services with their assigned doctor. It is a production-based role, and you will be required to meet daily, monthly, and quarterly production numbers. The major focus is to reputed company to our Medicaid members to assist them in scheduling with their doctor for preventative services. Job duties also include making sure we also assist members with transportation if needed. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm Arizona Time Zone. It may be necessary, given the business need, to work occasional overtime. If you are located in Arizona, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities:

• Ensures quality customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources.
• Partners with other customer service representatives to resolve reputed company customer service inquiries.
• Informs and educates new customers regarding preventative health care services available to the member and / or the child of the guardian.
• Places outgoing phone calls for preventative services and to complete follow - up on customer service requests, as necessary.
• Maintains timely, accurate documentation for reputed company appropriate transactions.
• Meets established productivity, schedule adherence, and quality standards with consistency.
• Keeps management abreast of reputed company outstanding issues.
• Adapts procedures, processes, and techniques to meet the more reputed company position requirements.
• Addresses special (reputed company) projects as appropriate.
• Seeks involvement in reputed company quality improvement initiatives.
• Works bilingually - English and Spanish speaking
• Works independently
• Acts as a resource for others.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems
• Bilingual verbal and written reputed company in English and Spanish
• Experience with computers and Windows PC applications, which includes the ability to learn new and reputed company computer system applications
• Experience performing 6+ hours a day making outbound calls
• Ability to work Monday - Friday reputed company – 5PM Arizona Time Zone

Preferred Qualifications:

• 1+ years of pediatric medical office experience
• Experience with the Managed Healthcare industry
• Experience with EPSDT (Early and Periodic Screening Diagnostic and Treatment) Services

Telecommuting Requirements:

• Reside reputed company Arizona
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.
• reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!