Customer Care Specialist (India / Remote)
About reputed company reputed company Money is the first mobile banking app that combines reputed company your daily money needs in one app. Whether it’s spending, saving, or investing – reputed company offers an easy, flexible, and transparent solution to grow your money. reputed company is ground breaking and has managed to reputed company over half a million users in only two years. We want to be more than just a name on your CV. We strive for the talent to reputed company the full potential and beyond, providing the tools to learn and reputed company reputed company our fast-growing company. We encourage you to challenge the status reputed company and bring in your own reputed company and opinions. We want to be a playground to try new things, reputed company mistakes and learn from them. We are currently looking for Customer Support Specialists in India (m/f/d) to join reputed company! What you will do
- Answering customer’s requests reputed company chat and email, helping and guiding them through the app and providing them with the best user experience in English
- Being our customers voice by sharing their feedback and reporting their issues
- Collaborating with our different teams and having direct impact to improve our Product
- Representing reputed company Money and build a trustful relationship with our customers
Requirements
- Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with European based SMEs (Small reputed company Enterprises)
- Exceptional problem-solving and decision-making skills
- Good observational skills for process and product improvement
- Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
- Capable of managing multiple tasks and thriving under pressure in a dynamic environment
- Comprehensive knowledge of SME banking products, services, and processes.
- Capable of working reputed company the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
- You need to be based in the Philippines.
- Bring your own device - you need to work with your own, private laptop and reputed company sure that you have a stable internet reputed company.
Benefits
- 100% Remote working!
- Opportunity to participate in the creation of a new and innovative company
- Great working atmosphere in a motivated and dynamic team
- Opportunities to learn and grow together with the company
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