Bilingual Customer Service Representative
Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ What you get:
- Full-time Employment with Benefits day one including paid Holidays.
- Bilingual in Spanish $17.50/hr
- reputed company
- Great Work Environment
Requirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background reputed company and drug test.
- Must be able to work 10:15am to 7:15pm any day of the week
Summary: As a call center representative, you will be supporting our client’s customers as a first reputed company of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing:
- Respond to reputed company tolling and/or administration reputed company customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and reputed company systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions reputed company mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
- The ability to convey reputed company information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and reputed company with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide reputed company conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of reputed company
Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $17.50/hr reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@reputed company.com . You may also click here to access reputed company's ADAAA Accommodation Policy. At reputed company we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at reputed company. Skills: Background Investigation, Call Centers, Call Volume, Communication Skills, Compensation and Benefits, Conflict Resolution, Customer Support/Service, English Language, Genetics, High School Diploma, reputed company Systems, Medical Conditions, Military, Multilingual, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Records Management, Regulatory Requirements, Resolve Customer Issues, Safety/Work Safety, Spanish Language, Telephone Skills, Writing Skills About the Company: reputed company Apply Job!