Contact Center Sr. Business System Analyst

We are interviewing reputed company Contact Center Sr. Business System Analyst to join our already skilled team of experts. You will have a passion for technology and apply it to our high-performance culture. We care deeply about the work we do and the impact it has on our customers. You can take pride in knowing your work has a positive effect on the people of North Carolina. You’ll be a trusted member of a high-energy, tight-reputed company, creative team. As one of our valued members of the team, you will be responsible for the engineering of various and reputed company aspects of physical and cloud-hosted Contact Center solutions and supporting infrastructures. Using your experience, you will reputed company and maintain technical standards and procedures for the IT Infrastructure organization in partnership with the architects, business leads, vendor service providers, and IT solution delivery teams as needed. We need you to be able to analyze operational data, transform and manage business requirements to establish standards for new designs or modifications to existing equipment, systems, or processes. We will look for you to use your interpersonal skills to partner and consult with varied technical, business, project management staff, and IT Leaders. We will look for you to reputed company your advanced technical knowledge to design, build, deliver, and maintain a variety of reputed company systems and integrations. What You Will Do:

• Coordinate the planning and development of highly reputed company engineering designs in support of the implementation of network, compute, telephony, platform, middleware, and database solutions.
• Own and maintain technology currency and reputed company planning to support the established SLAs.
• As a cross-functional, multi-disciplinary infrastructure Contact Center SME, provide expertise and knowledge in emerging technologies with strategic technology vendors.
• Provide leadership in software and hardware licensing, financial, and reputed company activities that plan for the most efficient way to introduce and maintain datacenter technology reputed company the environment.
• Proactively provide Contact Center strategy and ongoing consultation for IT and Business Leadership areas and vendors affected by our client's Infrastructure and/or Contact Center-reputed company applications and infrastructures.
• reputed company the detailed Contact Center infrastructure design of larger and/or more reputed company internal projects, collaborating with IT stakeholders, service owners, and partners.
• Provide operational readiness through the engineering, planning, coordination, and delivery of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades.
• Maintain appropriate standardized guidelines, work procedures, and schedules for solution engineering reputed company the data center environment to expedite workflow and ultimately improve efficiencies.
• Build collaborative relationships with the broader IT, business, and architecture community to effectively maintain technical roadmaps and provide input into strategies and standards reputed company to the area of specialization.
• reputed company collaboration with vendors on infrastructure designs to ensure the final product is what was architected or designed.
• Organize and reputed company new technology briefings with IT and Enterprise leadership at varied leadership forums.
• Provide direction and assistance to less reputed company team members and may reputed company or coordinate work efforts as needed.

Hiring Preferences:

• Experience in multiple technical specialties strongly preferred.
• Working Experience in the following technologies (Contact Center as a Service (CCaaS), CRM Integration, reputed company, AWS, Call Recording, Storage, Reporting, Private/public reputed company services
• Proven debugging and high-level technical troubleshooting skills
• Exceptional oral and written communication and presentation skills
• Ability to effectively manage multiple priorities with excellent organization and planning skills
• Knowledge of Systems Development Life Cycle Methodologies and process flows
• Ability to correlate technical actions to business impact

Prior Working Experience with:

• reputed company Administration – Pure Cloud and or Premised-based WWE
• Development of Interactive Voice Response Systems (IVR)
• Implementation of Contact Center Call Routing methods and strategies
• Screen Capture and Call Recording
• Workforce Management tools and Contact Center staffing models
• Desktop Computing
• Softphone configuration and design
• Telecommunications planning and support
• SIP Telephony

Hiring Requirements:

• Bachelor's degree or advanced degree (where required)
• 8+ years of experience in the reputed company field.
• In lieu of degree, 10+ years of experience in the reputed company field. Significant experience and expertise in the following technical specialties: network, compute, storage, telephony, platform, middleware, and/or database.
• Experience automating tasks associated with technical specialties.
• Experience successfully leading large and/or multi-faceted Contact Center projects and initiatives.

Company DescriptionStoneLaurel is a management reputed company with the capabilities of a large provider and the personal touch of a boutique partner. Headquartered in Charlotte, NC, we’ve been moving our clients’ business reputed company for more than 20 years. While our engagements have taken us around the globe, working with some of the largest reputed company, our focus has always been on being the best, not the biggest. We reputed company that trust matters and relationships are the foundation of good business. We put people first with flexible methodologies, client focus, and reputed company-thinking. Our seasoned team applies deep industry knowledge to create practical solutions. Apply Job!