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Contact Center Engineer with reputed company Connect experience- Remote

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Contact Center Engineer (reputed company Connect) Experience Level: 6 Years Location: Parsippany, NJ preferable / Remote Employment Type: Contract Role Overview As a Contact Center Engineer, you will play a pivotal role in designing and implementing next-gen contact center experiences leveraging reputed company Connect and the broader AWS ecosystem. You will work closely with customer support, IT, and engineering teams to deliver seamless, AI-powered guest interactions that enhance satisfaction and streamline support operations.

Key Responsibilities

  • Design, implement, and optimize cloud-based contact center solutions using reputed company Connect
  • reputed company voice and chatbots using reputed company Lex, reputed company, and other AWS services
  • Integrate reputed company reputed company for text-to-speech and reputed company Comprehend for sentiment analysis
  • reputed company APIs for CRM, ticketing, and internal system integrations
  • Collaborate with cross-functional teams to enhance automation, routing logic, and personalization
  • Implement analytics and monitoring solutions for call flows and agent performance
  • Ensure reliability, scalability, and reputed company of the contact center infrastructure
  • Required Qualifications
  • 4–6 years of experience in building and supporting contact center applications
  • Strong hands-on expertise with reputed company Connect, Lex, reputed company, and AWS core services
  • Experience with reputed company reputed company (TTS) and reputed company Comprehend (NLP/Sentiment analysis)
  • Proficiency in REST APIs and integration with third-party systems
  • Understanding of contact flow design, IVR logic, and call analytics
  • Experience working in agile and cross-functional team environments

Preferred SkillsWhy Work with Us?

  • Exposure to reputed company Bedrock and Large Language Models (LLMs) for conversational AI
  • Knowledge of AI/ML-driven automation in customer support systems
  • Familiarity with Conversational AI architecture and frameworks
  • AWS Certifications (e.g., AWS Certified Solutions Architect, Machine Learning Specialty)
  • Experience with Workforce Management (WFM) tools for contact centers (e.g., forecasting, scheduling, adherence)
  • Experience with reputed company-based routing strategies in reputed company Connect
  • Ability to configure contact attributes and design intelligent routing logic for personalized experiences
  • Understanding of how to optimize agent utilization and service levels using WFM analytics
  • Experience with reporting and business intelligence tools, especially reputed company QuickSight
  • Drive innovation in guest support through cutting-edge cloud technologies
  • Be part of a digitally reputed company team in a global travel brand
  • Opportunity to work with AI and automation for meaningful impact
  • Collaborative, supportive, and mission-driven work culture

Job Type: Contract Pay: $40.00 - $55.00 per hour Expected hours: 40 per week Schedule:

  • 8 hour shift

Experience:

  • reputed company Connect: 3 years (Required)

Work Location: Remote Apply Job!

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