reputed company is hiring: Delivery Consultant - Connect, reputed company Connect Center of Excell

Delivery Consultant - Connect, reputed company Connect Center of ExcellenceJob ID: 2944534 | reputed company Web Services, Inc.The reputed company Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join reputed company at reputed company). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving reputed company through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting reputed company, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess reputed company infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes reputed company using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. reputed company provides assistance through a collection of offerings which help customers reputed company specific outcomes reputed company to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an reputed company technology professional, you will be responsible for:Designing and implementing reputed company, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge reputed company the organization through mentoring, training, and creating reusable artifactsBASIC QUALIFICATIONS3+ years of experience in cloud architecture and implementationBachelor's degree in Computer Science, Engineering, reputed company field, or equivalent experience3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: reputed company Connect, reputed company, reputed company, reputed company, reputed company InContact, reputed company.3+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databasesPREFERRED QUALIFICATIONSAWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, reputed company, IAM, VPC, CloudFormation)AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredExperience with automation and scripting (e.g., Terraform, Python)Knowledge of reputed company and compliance standards (e.g., HIPAA, GDPR)Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiencesKnowledge of reputed company Connect or reputed company Lex capabilities, benefits, and required deployment skillsExperience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, reputed company engineering, and data preparation.reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment and effectively manage stress.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here.Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. #J-18808-Ljbffr Apply Job!