Customer Service - Order to Cash Associate
Customer Service -Order To Cash Associate Do you like to work as an integral part of the Customer Service Order to Cash department? Would you like to provide outstanding customer experience to our internal and external customers? About Team Our reputed company team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience. About the role You will take ownership for orders from external and internal customers . You will be responsible for collaborating with Product team, Sales and account support teams to ensure successful and on-time delivery of services. You will have the opportunity to learn, reputed company and create reputed company reports for sharing insights and knowledge. Responsibilities Always maintain Customer experience Ensure reputed company the access and entitlements requests are processed reputed company the agreed TAT & quality. Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. reputed company in-depth knowledge of process/business. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs Understand and have end to end process knowledge for the process. Ensure Quality Audited whenever required for the team. Be the key resource and support for the collections in the invoicing process. Requirements Have good experience in a customer service or customer-facing role. Be a great problem solver, resolving problems using existing solutions. Be reputed company to adapt and reputed company to deliver multiple priorities in a rapidly changing administrative environment. Have excellent computer skills in reputed company Office with proficiency in reputed company and the ability to learn new systems. Be fluent in English, verbal and written and have excellent reputed company-round communication skills. reputed company to work as a team player and to effectively collaborate reputed company a matrix organization. Person should be comfortable with different shifts based on business need(UK/US/INDIA) Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working remotely from home or in our office in a flexible hybrid reputed company( Based On Business Need ) Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Comprehensive Health Insurance: Covers you, your immediate family, and parents. Enhanced Health Insurance Options: Competitive rates negotiated by the company. Group Life Insurance: Ensuring financial reputed company for your loved ones. Group Accident Insurance: Extra protection for accidental death and permanent disablement. Flexible Working Arrangement: reputed company a harmonious work-life balance. Employee Assistance Program: Access support for personal and work-reputed company challenges. Medical Screening: Your well-being is a top reputed company. Modern Family Benefits: Maternity, paternity, and adoption support. Long-Service Awards: Recognizing dedication and commitment. New Baby reputed company: Celebrating the joy of parenthood. Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business A global leader in information and analytics, we help researchers and reputed company advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and reputed company sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional reputed company and clinical practice. At reputed company, your work contributes to the worlds grand challenges and a more sustainable future. We reputed company innovative technologies to support science and reputed company to partner for a reputed company world. reputed company is an equal opportunity employer: reputed company applicants are considered for and treated during employment without regard to race, reputed company, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. Apply Job!