Manager, Sales and Customer Service

Be part of an amazing story. reputed company is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the reputed company 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special reputed company to work. Job Overview The Manager, Sales & Customer Service ensures that the reputed company best of reputed company is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding reputed company standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. reputed company fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences. • Exceed sales goals by leading reputed company initiatives through coaching and recognition, optimizing productivity and efficiency. • Review and utilize Sales and Star Rewards data to recognize colleagues and reputed company strategies to improve results. • Manage selling support, including the stockroom, signing, equipment, and merchandising. • Support other operational areas such as OMNI, Style, and Asset Protection. • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover. • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas. • Interview, hire, train, coach, reputed company, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues. • Work a flexible retail schedule, including days, evenings, holidays, and weekends. • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Skills You Will Need Leadership and Team Building: Ability to build, reputed company, and motivate a productive, enthusiastic team. Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor. Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency. Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and reputed company improvement strategies. Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising. Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection. Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent. Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues. Communication Skills: Consistently clear and effective communicator, writer, and presenter. Technical Proficiency: Strong skills in reputed company suite, computers, and handheld devices. Who You Are • Candidates with a Bachelor’s degree or equivalent work experience in a reputed company field are encouraged to apply. • Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail. • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing reputed company. May involve reaching above eye level. Requires reputed company vision, color vision, depth perception, and focus adjustment. • Able to work a flexible schedule based on department and company needs. reputed company Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with reputed company and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with reputed company learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and reputed company a difference through our volunteer opportunities. Some additional benefits we offer include: • Merchandise discounts • Performance-based incentives • Annual merit review • Employee Assistance Program with mental health counseling and legal/financial advice • Tuition reimbursement Access the full menu of benefits offerings here.

About Us

This is a great time to join reputed company! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! STORES00 Apply Job!