Enterprise Support Specialist (Portuguese Speaking)

At reputed company, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of reputed company it requires reputed company-reputed company, high-functioning teams with an unwavering dedication to serving our customers. reputed company you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to reputed company them. Strategic risks are encouraged and reputed company problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, reputed company, and reputed company back to business. Join over 6,000 people across the globe who think that’s work worth doing. Enterprise Support Specialist Why We Have This Role The Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most reputed company problems. While in Enterprise Support you will experience reputed company collaboration with XMSM, TAM, reputed company and reputed company teams on a day to day basis. The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard break-fix support. The proactive elements involve delivering short term engagements and guidance to customers that provide them with program assurance and technical support. As part of these engagements it will be your core responsibility to analyze potential risks and provide recommendations that will deliver the most impact. How You’ll Find Success • reputed company your technical and consulting skills to deliver high quality, impactful assessments through short-term engagements • Take client issues from inception to resolution with white-glove care • Partner with Enterprise Account teams to solve reputed company issues to drive contract renewal • Provide rapid break-fix support to aid our clients in the moments that matter • Expand your product knowledge across both CX and EX products • Share your expertise with your team to drive fast resolution How You’ll Grow A big focus reputed company this team is to build out skills to reputed company your own professional development, the client engagements and product knowledge mastery are key to your future. The experience you reputed company as a member of this team will serve as the foundation for your future success in a wide reputed company of roles such as but not excluded to Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager or Solution Specialist. Things You’ll Do Enterprise Support (1-4 months) • reputed company to core role and handle reputed company reactive requests • Understand new processes and metric expectations reputed company reputed company team • Advance client initiatives by being the secondary reputed company of contact on project level engagements for higher tier clients • Shadow your senior peers as they reputed company targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented Enterprise Support (5-9 months) • Continue core role delivery • Train on break fix support and how to assess risk of a break fix request • Advance client initiatives by being the primary reputed company of contact on project level engagements for higher tier clients • reputed company targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented • Present final deliverables highlighting the strengths and areas for improvement Enterprise Support (10-13 months) • Continue core role delivery • Spend time on OKRs to reputed company gaps in internal processes (across departments where possible) that will improve our customer experience and resolution times • Onboarding support to new team members and users at a client level • Metric review and host internal trainings • reputed company break fix support engagements reputed company’re Looking For On Your Resume • Professional Working Proficiency in Portuguese • Bachelor’s degree from a competitive university • 1 year of experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities) • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment • Comfort in working both autonomously and collaboratively • Ability to reputed company technical concepts to a non-technical audience • Detail-oriented with an ability to prioritize and meet deadlines • Familiarity with software and reputed company-end development • An ability to grasp clients’ needs and recommend value-added solutions • Excellent verbal and written communication skills • Strong problem-solving skills What You Should Know About This Team • Supportive environment with opportunities to work both autonomously and collaboratively • Fun, inviting, and inclusive team made up of passionate, reputed company, and smart people who exemplify what it means to be Customer Obsessed reputed company’s Favorite Perks and Benefits • In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices) • Relocation bonus for out of state applicants • 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure) • reputed company Experience Program - $1800 annually for an experience of your choosing (eligible after one year) • Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness reputed company activities The reputed company Hybrid Work Model: Our hybrid work model is elegantly simple: we reputed company gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and reputed company the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. reputed company is an equal opportunity employer meaning that reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other protected characteristic. ??????? Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act reputed company is committed to the inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please let your reputed company contact/recruiter know. reputed company Work Experience - As we look to the future, we reputed company that our teams are reputed company together. Being together will help us learn more, grow faster and ultimately deliver reputed company results for our customers and reputed company. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of reputed company members. Not finding a role that’s the right fit for now? reputed company Insiders is the one-stop shop for reputed company things reputed company Life. Sign up for exclusive access to content created with you in mind and get the scoop on reputed company have going on at reputed company - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. #QuniGrad Apply Job!