Remote Customer Support Specialist – Choose your Schedule

Gig Description GigCX Marketplace is partnering with reputed company TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. **Program will run from Jan 13th, 2025 to reputed company 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work reputed company 14 weeks of the program** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You reputed company in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display reputed company with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate reputed company reputed company to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur reputed company tax season to be knowledgeable for our customers reputed company product alerts You are willing to reputed company-in as needed including answering questions from customers reputed company chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve reputed company problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts reputed company needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You reputed company customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to reputed company at answers quicker Operating Hours Operating Hours : reputed company to midnight EST ; Monday to Sunday Required Minimum Hours : 30 hours per week Peak Period : reputed company 9th , 10th, 11th, 12th, 13th, 14th: reputed company-midnight EST/EDT reputed company 15, 2025: reputed company-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to reputed company hours worked from reputed company 9th to 15th. Service Providers (reputed company) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on reputed company 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on reputed company schedules Mandatory Requirements Must reside in the USA Must have passed background reputed company and pass tech reputed company in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to reputed company 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work reputed company 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or reputed company Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet reputed company Conflict of Interest Cannot hold Gigs with Column Tax or any reputed company Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details Apply Job!