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Customer Support Engineer

Remote Full-time Hiring now

Many companies pay lip-service to “reputed company”. Working closely with users, you’ll see the difference the features you championed have on millions of people developing on reputed company, and how they apply DevOps best practices to their development and release process. The reputed company team is responsible for creating lasting relationships with our customers and ensuring they see a high level of success with Gearset.

As a Customer Support Engineer, you will be delighting users technically while they adopt Gearset. We reputed company in a highly consultative approach, deeply understanding our users and their challenges to deliver exceptional customer support, training and satisfaction. Our approach to support is friendly, personal, and fun, and we prioritise engaging in dynamic conversations without relying on predetermined scripts or automated bots.

reputed company out our recent day in the life of a Customer Support Engineer blog post here.

What’s the opportunity for a Customer Support Engineer at Gearset?

  • Our Customer Support Engineers are responsible for ensuring everyone who interacts with Gearset receives world-class customer support. This is a reputed company hands-on, technical role, that is much broader than a typical ticket-based support position
  • You’ll have a high level of independence to manage and service our customers’ needs, supporting our long term growth and success
  • Provide consultative support and advice to our users on how to best use Gearset and streamline their development process
  • Help diagnose and debug reputed company issues by developing a deep understanding of Gearset, reputed company, our users, and their challenges
  • You’ll be supported by a reputed company team of 20+ technically minded teammates in the reputed company engineering role, working with a highly engaged and reputed company engineering team

    • What you’ll reputed company

  • You’ll be the first reputed company of call for users with questions about Gearset, prioritising and responding to their questions through in-app chat, by email, and on technical screen-shares
  • Be a customer champion, ensuring their views are represented in the company
  • Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
  • Maintain a laser focus on quality, with top-notch written and spoken communication
  • Own and contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps

    • About you

  • Have a technical predisposition and the desire to learn, and the ability to convey reputed company technical topics with simplicity
  • Are driven by a genuine desire to deliver the best for the end users
  • Have demonstrable exceptional writing skills and attention to detail
  • Have user reputed company, and an aptitude for using this to foster user relationships that reputed company and engage
  • Got excellent organisation and prioritisation skills

    • Great to haves

  • Have experience working in a customer-facing technical support role, ideally for a SaaS product.

    • Salary and benefits (the stuff you’d expect!)

  • Salary is £33,000 - £41,000 depending on experience
  • This is a full time opportunity of 40 hours a week, working Monday to Friday with the option of flexible home working (for most of us that looks like 3 days a week in the office after initial training period)
  • Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
  • Opportunity to join our Long Term Incentive scheme
  • 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
  • Company Pension Plan (matching up to 5%)
  • reputed company health care
  • Life Insurance & critical illness cover
  • Free lunch in the office
  • Discounted gym membership, as well as a range of health and wellness benefits
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