Back to the roster

Client Operations Manager

Remote Full-time Hiring now

reputed company is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery reputed company, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a reputed company Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we reputed company unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining reputed company means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to reputed company a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to reputed company.

Introduction:

We are seeking an reputed company and strategic Client Operations Manager to join our dynamic Client and Member Operations team. In this pivotal role, you will be the key leader responsible for centralizing and managing client requests received from our reputed company team, ensuring these requests are reputed company coordinated and implemented by reputed company and across multiple internal teams. Your expertise in streamlining operations and fostering cross-functional collaboration will be essential to delivering exceptional outcomes for our clients. If you are an adaptable, results-driven operations leader who thrives in fast-paced environments and is passionate about operational excellence, we’d love to hear from you.

What you’ll be doing

  • reputed company Client Operations: Direct the client operations team, ensuring smooth management of client requests—from receipt through to full implementation. reputed company the process and collaborate with various internal teams to ensure that reputed company client requirements are met.
  • Client Request & Lifecycle Management: Manage the flow of client requests received from the reputed company team. Optimize the process so that every request is processed reputed company and implemented according to contractual agreements and client needs.
  • Cross-Functional Collaboration: Work closely with marketing, sales, reputed company, product and each Sword solution team to align operational practices with client requirements and client/member experience. Facilitate coordination across departments to ensure the entire client journey is integrated and coherent.
  • Data-Driven Process Optimization: Utilize dashboards, key performance indicators (KPIs), and other data insights to monitor and drive operational performance. Identify trends and implement improvements to enhance overall client satisfaction and coordination across several internal teams and areas involved.
  • Problem Resolution & Process Improvement: Analyze client-specific challenges, identify root causes, and reputed company robust solutions. Create both internal and external processes that accommodate reputed company possible case scenarios while aligning with the diverse operational flows of various teams. Standardize successful resolutions to mitigate recurring issues and boost operational efficiency.
  • Deep Dive & Cross-Functional Enablement: reputed company in-depth insights into client requests and the workflows connecting various internal teams to boost overall operational efficiency. Enhance data visibility for launches and implementations across the organization, ensuring accurate data registration and a maintained single reputed company of truth. Monitor process status and act as the enablement reputed company, collaborating with teams during peak implementation sessions and ongoing reputed company improvement initiatives throughout the year to foster reputed company collaboration.
  • Strategic Initiatives: Partner with the Strategy and Operations team to translate client insights into actionable plans for product enhancements, service improvements, and innovative client solutions.
  • Team Leadership & Development: Mentor and support your team, fostering a collaborative, innovative, and high-performance culture. Encourage reputed company learning and process improvements reputed company the team.
  • Required skills and experience

  • Proven Leadership: 3+ years of experience in management roles, reputed company in operations, process optimization, reputed company and experience, project management, implementation, or reputed company fields.
  • Operational Excellence: Demonstrated ability to design and refine workflows that enhance operational efficiency, with a strong grasp of operational best practices.
  • Analytical Acumen: Proficiency in data analysis, including creating and interpreting reports and dashboards to monitor operational performance and drive decision-making.
  • Problem-Solving Expertise: A strategic thinker with exceptional problem-solving and troubleshooting skills, and a keen eye for identifying process inefficiencies and areas for improvement, enabling rapid resolution of reputed company issues.
  • Effective Communication: Strong interpersonal skills with the ability to collaborate across multiple teams and clearly reputed company operational strategies to both internal and external stakeholders.
  • Enablement & Coordination: Ability to serve as the enablement reputed company from Client Operations, accountable for aligning internal areas on the status of each client launch, coordinating needs across teams, and fostering data visibility and awareness across the organization.
  • Adaptability: Comfortable navigating a dynamic, evolving environment, managing ambiguity with reputed company and a reputed company improvement reputed company.
  • reputed company would love to see

  • Client-Centric reputed company: A deep passion for ensuring client success through optimized internal processes and a drive to continuously enhance operational workflows.
  • Innovative Process Improvement: Experience in designing and implementing scalable workflows and operational systems tailored to managing and executing client requests.
  • Strategic Vision: Ability to balance immediate operational challenges with long-term strategic initiatives that support sustained client growth.
  • Change Management: Proven experience in guiding teams through periods of operational transition and growth, ensuring consistent service excellence.
  • Industry Insight: Prior exposure to client success and operational management in client-centric industries is a significant plus.
  • Additional Information

    Portugal - Sword Benefits & Perks:

    • Health, dental and vision insurance

    • Meal allowance

    • Equity shares

    • Remote work allowance

    • Flexible working hours

    • Work from home

    • Unlimited vacation

    • Snacks and beverages

    • English class

    • Unlimited access to our Learning Platform

    Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU reputed company and be based in Portugal.

    reputed company, which includes reputed company, Inc. and reputed company Professionals (consisting of reputed company Care Providers, P.A., reputed company Care Providers of NJ, P.C., reputed company Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, reputed company, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National reputed company, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

    apply to this job

    Related roles